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NPS
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Getty Images
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About Getty Images' Brand
The first company to license imagery online.
Brand at a Glance
58%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Getty Images CMO
Getty Images NPS
Getty Images's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Getty Images's customers would recommend using the product based on a scale of -100 to 100.
Getty Images Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Getty Images NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 5 | Jun 2022 | 5 |
Aug 2022 -1 | Aug 2022 | -1 |
Sep 2022 -5 | Sep 2022 | -5 |
Oct 2022 -4 | Oct 2022 | -4 |
Dec 2022 -8 | Dec 2022 | -8 |
Apr 2023 -9 | Apr 2023 | -9 |
Jul 2023 -9 | Jul 2023 | -9 |
Aug 2023 -4 | Aug 2023 | -4 |
Oct 2023 -8 | Oct 2023 | -8 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -3 | Feb 2024 | -3 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Getty Images NPS by Gender
Female customers rated Getty Images's NPS 16 points higher than Male customers.
Male
17
Getty Images's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
33
Getty Images's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Getty Images NPS by Ethnicity
Getty Images's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Getty Images NPS by Age
Getty Images's NPS was rated 25 points by customers ages 56-60 on Comparably.
Getty Images NPS by Usage
Getty Images's NPS was rated 0 points by customers who have used Getty Images's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Getty Images Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Getty Images users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Getty Images Customer Loyalty Score by Gender
Male customers rated Getty Images's Customer Loyalty score 60% higher than Female customers.
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Male
70%
Yes
Female
10%
Yes
Getty Images Customer Loyalty Score by Ethnicity
Getty Images's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Getty Images.
100
out of 100
Caucasian
10
out of 100
Asian or Pacific Islander
Getty Images Customer Loyalty Score by Age
Getty Images's Customer Loyalty score was rated 78% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 78% | 56-60 | 78% |
Getty Images Customer Loyalty Score by Usage
Getty Images's Customer Loyalty score was rated 55% by customers who have used Getty Images's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Getty Images Customer Loyalty Score by Industry
Getty Images's Customer Loyalty score was rated 70% by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Getty Images Product Quality
3.5/5
Getty Images has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Getty Images Product Information
Getty Images’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Getty Images's product the highest.
- Website
- http://www.gettyimages.com
- Company Size
- 1,001-5,000 Employees
Industry
Content
Media
Quick Insights into Getty Images Product Quality
Getty Images's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Asian or Pacific Islander customers.
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Ranked Getty Images Product Quality the Highest
Ranked Getty Images Product Quality the Lowest
Getty Images Product Quality Score by Gender
Female customers rated Getty Images's Product Quality score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
Getty Images Product Quality Score by Ethnicity
Getty Images's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Getty Images.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Getty Images Product Quality Score by Age
Getty Images's Product Quality score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Getty Images.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Getty Images Product Quality Score by Usage
Getty Images's Product Quality score was rated 3.1 stars by customers who have used Getty Images's products/services for Over 10 Years.
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Getty Images Product Quality Score by Industry
Getty Images's Product Quality score was rated 3.1 stars by Marketing, Advertising and Research industry customers.
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Getty Images Pricing
Getty Images ROI & Value For Money
3.2/5
Getty Images has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Getty Images Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Quick Insights into Getty Images ROI
Getty Images's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Getty Images ROI the Highest
Ranked Getty Images ROI the Lowest
Getty Images ROI Score by Gender
Male customers rated Getty Images's ROI score 0.9 stars higher than Female customers.
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Male
4/5
Female
3.1/5
Getty Images ROI Score by Ethnicity
Getty Images's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Getty Images.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Getty Images ROI Score by Age
Getty Images's ROI score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Getty Images.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Getty Images ROI Score by Usage
Getty Images's ROI score was rated 4 stars by customers who have used Getty Images's products/services for Over 10 Years.
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Getty Images ROI Score by Industry
Getty Images's ROI score was rated 3 stars by Marketing, Advertising and Research industry customers.
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Getty Images Customer Satisfaction (CSAT)
Getty Images Customer Satisfaction (CSAT) Score
65 / 100
Getty Images has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
41%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Getty Images Customer Satisfaction
Getty Images's Customer Satisfaction score was rated highest by customers ages 56-60.
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Ranked Getty Images Customer Satisfaction the Highest
Getty Images Customer Satisfaction Score by Gender
Getty Images's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Getty Images.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Getty Images Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Getty Images' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Getty Images.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Getty Images Customer Satisfaction Score by Age
Getty Images's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Getty Images.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Getty Images Customer Satisfaction Score by Usage
Getty Images's Customer Satisfaction score was rated 60 points by customers who have used Getty Images's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Getty Images Customer Service
3.3/5
Getty Images has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Getty Images's Customer Service
Address
605 5th Avenue South Suite 400, Seattle, WA 98104
Website
http://www.gettyimages.com
Phone Number
<<not-applicable>>
Getty Images's Social Links
Quick Insights into Getty Images Customer Service
Getty Images's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Getty Images Customer Service the Highest
Ranked Getty Images Customer Service the Lowest
Getty Images Customer Service Score by Gender
Male customers rated Getty Images's Customer Service score 0.7 stars higher than Female customers.
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Male
4/5
Female
3.3/5
Getty Images Customer Service Score by Ethnicity
Getty Images's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Getty Images.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Getty Images Customer Service Score by Age
Getty Images's Customer Service score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Getty Images.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Getty Images Customer Service Score by Usage
Getty Images's Customer Service score was rated 4 stars by customers who have used Getty Images's products/services for Over 10 Years.
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Getty Images Customer Service Score by Industry
Getty Images's Customer Service score was rated 3 stars by Marketing, Advertising and Research industry customers.
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Getty Images as an Employer
3.7/5
Getty Images has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Getty Images scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Getty Images would recommend the brand to a friend. ENPS measures how likely Getty Images employees would recommend working at Getty Images to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
