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NPS
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GetYourGuide
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About GetYourGuide's Brand
Operator of an online tours and travels platform designed to facilitate the booking of guided international tours. The company's online tours and travels platform utilizes a network of globally connected activities, enabling travellers to organize holidays and book tickets to attractions and for activities guided by local professionals.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GetYourGuide NPS
GetYourGuide's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether GetYourGuide's customers would recommend using the product based on a scale of -100 to 100.
GetYourGuide Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
GetYourGuide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GetYourGuide Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GetYourGuide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GetYourGuide Product Quality
5/5
GetYourGuide has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GetYourGuide's overall Product Quality score rated by its users and customers.
GetYourGuide Product Information
GetYourGuide’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.getyourguide.com
- Company Size
- 51-200 Employees
GetYourGuide Pricing
GetYourGuide ROI & Value For Money
5/5
GetYourGuide has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GetYourGuide's overall ROI score rated by its users and customers.
GetYourGuide Customer Satisfaction (CSAT)
GetYourGuide Customer Satisfaction (CSAT) Score
100 / 100
GetYourGuide has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GetYourGuide Customer Service
5/5
GetYourGuide has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GetYourGuide's overall Customer Service score rated by its users and customers.
About GetYourGuide's Customer Service
Address
, Berlin, 10409 Germany
Website
www.getyourguide.com
