36
NPS
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Brand Page
GFT
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About GFT's Brand
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
GFT NPS
GFT's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether GFT's customers would recommend using the product based on a scale of -100 to 100.
GFT Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
GFT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 66 | Nov 2021 | 66 |
Feb 2022 50 | Feb 2022 | 50 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2023 17 | Nov 2023 | 17 |
Jun 2024 27 | Jun 2024 | 27 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GFT Customer Reviews
Out of the 2 GFT customer reviews 2 were positive and 0 were constructive. GFT customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GFT Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of GFT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GFT Product Quality
4/5
GFT has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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GFT Product Information
GFT’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://GFT.COM
- Company Size
- 1,001-5,000 Employees
Industry
Tech
GFT Pricing
GFT ROI & Value For Money
3.6/5
GFT has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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GFT Customer Satisfaction (CSAT)
GFT Customer Satisfaction (CSAT) Score
100 / 100
GFT has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GFT Customer Service
3.6/5
GFT has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About GFT's Customer Service
Website
http://GFT.COM
GFT as an Employer
3.2/5
GFT has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
GFT scored a 36 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of GFT would recommend the brand to a friend. ENPS measures how likely GFT employees would recommend working at GFT to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
