91
NPS
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Brand Page
Ghostery
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About Ghostery's Brand
"Ghostery is a digital agency that provides web design and development, SEO, SEM, analytics and content marketing products and services."
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ghostery NPS
Ghostery's Net Promoter Score (NPS) is a 91 with 94% Promoters, 3% Passives, and 3% Detractors. Net Promoter Score tracks whether Ghostery's customers would recommend using the product based on a scale of -100 to 100.
Ghostery Overall NPS
| 94% | Promoters |
|---|---|
| 3% | Passives |
| 3% | Detractors |
Ghostery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 91 | Aug 2020 | 91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ghostery Product Quality
5/5
Ghostery has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ghostery's overall Product Quality score rated by its users and customers.
Ghostery Product Information
Ghostery serves markets in the United States and Canada. Ghostery supports iOS and Android devices and offers products for small sized businesses.
Ghostery’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- ghostery.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
Cloud Security Software
Ghostery Pricing
Ghostery ROI & Value For Money
5/5
Ghostery has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ghostery Pricing Plans
Ghostery has a pricing structure that accommodates small businesses.
Who Uses Ghostery?
Small Businesses
Ghostery Customer Service
5/5
Ghostery has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ghostery's overall Customer Service score rated by its users and customers.
About Ghostery's Customer Service
Address
York, NY
Website
ghostery.com
Consumer vs. Employees
Ghostery scored a 91 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ghostery would recommend the brand to a friend. ENPS measures how likely Ghostery employees would recommend working at Ghostery to a friend.
Net Promoter Score
91
NPS Score
| 94% | Promoters |
|---|---|
| 3% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
