2
NPS
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GHX
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About GHX's Brand
GHX empowers healthcare organizations to maximize savings and enable patient care using our world class cloud-based supply chain technology.
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
GHX NPS
GHX's Net Promoter Score (NPS) is a 2 with 44% Promoters, 14% Passives, and 42% Detractors. Net Promoter Score tracks whether GHX's customers would recommend using the product based on a scale of -100 to 100.
GHX Overall NPS
| 44% | Promoters |
|---|---|
| 14% | Passives |
| 42% | Detractors |
GHX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 5 | Apr 2023 | 5 |
Jun 2023 9 | Jun 2023 | 9 |
Jul 2023 6 | Jul 2023 | 6 |
Aug 2023 2 | Aug 2023 | 2 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 -3 | Feb 2024 | -3 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 2 | Jun 2024 | 2 |
Aug 2024 5 | Aug 2024 | 5 |
Dec 2024 1 | Dec 2024 | 1 |
Mar 2025 -1 | Mar 2025 | -1 |
May 2025 2 | May 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GHX NPS by Gender
Male customers rated GHX's NPS 30 points higher than Female customers.
Male
12
GHX's NPS was rated 12 by Male customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Female
-18
GHX's NPS was rated -18 by Female customers on Comparably.
27%
Promoters
28%
Passives
45%
Detractors
GHX NPS by Ethnicity
GHX's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
Other -34 | Other | -34 |
GHX NPS by Age
GHX's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
GHX NPS by Usage
GHX's NPS was rated the highest by customers who have used GHX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years 25 | Over 10 Years | 25 |
GHX Customer Reviews
Out of the 3 GHX customer reviews 0 were positive and 3 were constructive. GHX customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
GHX Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of GHX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GHX Customer Loyalty Score by Gender
Female customers rated GHX's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GHX.
Male
80%
Yes
Female
92%
Yes
GHX Customer Loyalty Score by Ethnicity
GHX's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GHX.
85
out of 100
Caucasian
70
out of 100
Other
GHX Customer Loyalty Score by Age
GHX's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GHX.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
56-60 40% | 56-60 | 40% |
GHX Customer Loyalty Score by Usage
GHX's Customer Loyalty score was rated the highest by customers who have used GHX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GHX Customer Loyalty Score by Industry
GHX's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GHX Product Quality
3.3/5
GHX has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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GHX Product Information
GHX’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GHX's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated GHX the lowest at 3.1.
- Website
- https://www.ghx.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Healthcare
Quick Insights into GHX Product Quality
GHX's Product Quality score was rated highest by customers who have used GHX's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked GHX's Product Quality.
Ranked GHX Product Quality the Highest
Ranked GHX Product Quality the Lowest
GHX Product Quality Score by Gender
Male customers rated GHX's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GHX.
Male
3.8/5
Female
3.3/5
GHX Product Quality Score by Ethnicity
GHX's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GHX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 4.3 | Other | 4.3 |
GHX Product Quality Score by Age
GHX's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GHX.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.5 | 56-60 | 3.5 |
GHX Product Quality Score by Usage
GHX's Product Quality score was rated the highest by customers who have used GHX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GHX Product Quality Score by Industry
GHX's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GHX Pricing
GHX ROI & Value For Money
3.2/5
GHX has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GHX's overall ROI score rated by its users and customers.
GHX Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from GHX.
Quick Insights into GHX ROI
GHX's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used GHX's products/services for 5 to 10 Years.
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Ranked GHX ROI the Highest
Ranked GHX ROI the Lowest
GHX ROI Score by Gender
Male customers rated GHX's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GHX.
Male
3.2/5
Female
3.1/5
GHX ROI Score by Ethnicity
GHX's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GHX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 3.3 | Other | 3.3 |
GHX ROI Score by Age
GHX's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GHX.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2 | 51-55 | 2 |
56-60 2.8 | 56-60 | 2.8 |
GHX ROI Score by Usage
GHX's ROI score was rated the highest by customers who have used GHX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GHX ROI Score by Industry
GHX's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GHX Customer Satisfaction (CSAT)
GHX Customer Satisfaction (CSAT) Score
61 / 100
GHX has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
19%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GHX Customer Satisfaction
GHX's Customer Satisfaction score was rated highest by customers who have used GHX's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked GHX Customer Satisfaction the Highest
Ranked GHX Customer Satisfaction the Lowest
GHX Customer Satisfaction Score by Gender
Female customers rated GHX's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GHX.
66 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
70 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
GHX Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GHX's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GHX.
58 / 100
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
42%
CSAT according to Other
GHX's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GHX.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
GHX Customer Satisfaction Score by Age
GHX's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GHX.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 33% |
GHX Customer Satisfaction Score by Usage
GHX's Customer Satisfaction score was rated the highest by customers who have used GHX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GHX Customer Satisfaction Score by Industry
GHX's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "GHX Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 86,
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"scoreClassName": "max",
"scoreLabel": 86
},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 63,
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}GHX Customer Service
3/5
GHX has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock GHX's overall Customer Service score rated by its users and customers.
About GHX's Customer Service
Address
1315 West Century Dr, Suite 100, Louisville, CO 80027
Website
https://www.ghx.com
Phone Number
720.887.7000
GHX's Social Links
Quick Insights into GHX Customer Service
GHX's Customer Service score was rated highest by customers who have used GHX's products/services for Over 10 Years, and rated lowest by customers who have used GHX's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked GHX's Customer Service score.
Ranked GHX Customer Service the Highest
Ranked GHX Customer Service the Lowest
GHX Customer Service Score by Gender
Male customers rated GHX's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GHX.
Male
3.3/5
Female
3.2/5
GHX Customer Service Score by Ethnicity
GHX's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GHX.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.1 | Other | 3.1 |
GHX Customer Service Score by Age
GHX's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GHX.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2 | 51-55 | 2 |
56-60 2.6 | 56-60 | 2.6 |
GHX Customer Service Score by Usage
GHX's Customer Service score was rated the highest by customers who have used GHX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GHX Customer Service Score by Industry
GHX's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
GHX as an Employer
4.3/5
GHX has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GHX scored a 2 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of GHX would recommend the brand to a friend. ENPS measures how likely GHX employees would recommend working at GHX to a friend.
Net Promoter Score
2
NPS Score
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 44% | Promoters |
|---|---|
| 21% | Passive |
| 35% | Detractors |
