40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gianni Versace
Marketing or Exec? Claim Your Free Account
About Gianni Versace's Brand
Designer, manufacturer, distributor and retailer of fashion and lifestyle products. The company provides clothing, accessories, fine jewellery, watches, eyewear, fragrances and home furnishings.
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Gianni Versace NPS
Gianni Versace's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Gianni Versace's customers would recommend using the product based on a scale of -100 to 100.
Gianni Versace Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Gianni Versace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 13 | Jun 2023 | 13 |
May 2024 25 | May 2024 | 25 |
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 40 | Sep 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gianni Versace NPS by Gender
Gianni Versace's NPS was rated 100 by Female customers on Comparably.
Female
100
Gianni Versace's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Gianni Versace's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gianni Versace Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Gianni Versace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gianni Versace Customer Loyalty Score by Gender
Gianni Versace's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gianni Versace.
Female
100%
Yes
Male
N/A
Yes
Gianni Versace Product Quality
4.2/5
Gianni Versace has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gianni Versace's overall Product Quality score rated by its users and customers.
Gianni Versace Product Information
Gianni Versace’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.versace.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Gianni Versace Product Quality
Gianni Versace's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Gianni Versace's Product Quality.
Ranked Gianni Versace Product Quality the Highest
Gianni Versace Product Quality Score by Gender
Gianni Versace's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gianni Versace.
Female
5/5
Male
N/A
Gianni Versace Pricing
Gianni Versace ROI & Value For Money
3.4/5
Gianni Versace has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gianni Versace's overall ROI score rated by its users and customers.
Quick Insights into Gianni Versace ROI
Gianni Versace's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Gianni Versace's ROI score.
Ranked Gianni Versace ROI the Highest
Gianni Versace ROI Score by Gender
Gianni Versace's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gianni Versace.
Female
3.5/5
Male
N/A
Gianni Versace Customer Satisfaction (CSAT)
Gianni Versace Customer Satisfaction (CSAT) Score
100 / 100
Gianni Versace has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gianni Versace Customer Service
3.8/5
Gianni Versace has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Gianni Versace's overall Customer Service score rated by its users and customers.
About Gianni Versace's Customer Service
Address
Via Manzoni, 38, Milan, 20121
Website
www.versace.com
Phone Number
6
Quick Insights into Gianni Versace Customer Service
Gianni Versace's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Gianni Versace's Customer Service score.
Ranked Gianni Versace Customer Service the Highest
Gianni Versace Customer Service Score by Gender
Gianni Versace's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gianni Versace.
Female
4.5/5
Male
N/A
