70
NPS
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Giant Bicycles
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About Giant Bicycles' Brand
Manufacturer of bicycles.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Giant Bicycles NPS
Giant Bicycles's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Giant Bicycles's customers would recommend using the product based on a scale of -100 to 100.
Giant Bicycles Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Giant Bicycles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Jul 2022 71 | Jul 2022 | 71 |
Sep 2022 75 | Sep 2022 | 75 |
Jan 2023 77 | Jan 2023 | 77 |
May 2025 70 | May 2025 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Giant Bicycles NPS by Gender
Giant Bicycles's NPS was rated 34 by Male customers on Comparably.
Male
34
Giant Bicycles's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Giant Bicycles's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Giant Bicycles Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Giant Bicycles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Giant Bicycles Customer Loyalty Score by Gender
Giant Bicycles's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Giant Bicycles Product Quality
3.9/5
Giant Bicycles has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Giant Bicycles Product Information
Giant Bicycles’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.giant-bicycles.com
- Company Size
- 10,000+ Employees
Quick Insights into Giant Bicycles Product Quality
Giant Bicycles's Product Quality score was rated highest by Male customers.
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Ranked Giant Bicycles Product Quality the Highest
Giant Bicycles Product Quality Score by Gender
Giant Bicycles's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Giant Bicycles.
Male
3.5/5
Female
N/A
Giant Bicycles Pricing
Giant Bicycles ROI & Value For Money
3.3/5
Giant Bicycles has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Giant Bicycles ROI
Giant Bicycles's ROI score was rated highest by Male customers.
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Ranked Giant Bicycles ROI the Highest
Giant Bicycles ROI Score by Gender
Giant Bicycles's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Giant Bicycles Customer Satisfaction (CSAT)
Giant Bicycles Customer Satisfaction (CSAT) Score
60 / 100
Giant Bicycles has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Giant Bicycles Customer Service
3.3/5
Giant Bicycles has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Giant Bicycles's Customer Service
Address
, Taichung Hsien,
Website
www.giant-bicycles.com
Phone Number
7
Quick Insights into Giant Bicycles Customer Service
Giant Bicycles's Customer Service score was rated highest by Male customers.
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Ranked Giant Bicycles Customer Service the Highest
Giant Bicycles Customer Service Score by Gender
Giant Bicycles's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Giant Bicycles.
Male
3.1/5
Female
N/A
Consumer vs. Employees
Giant Bicycles scored a 70 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Giant Bicycles would recommend the brand to a friend. ENPS measures how likely Giant Bicycles employees would recommend working at Giant Bicycles to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
