-15
NPS
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Gibson Energy
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About Gibson Energy's Brand
Gibson Energy has a diversified service offering that includes terminalling, storage, blending, processing, marketing ,
Brand at a Glance
54%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Gibson Energy NPS
Gibson Energy's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Gibson Energy's customers would recommend using the product based on a scale of -100 to 100.
Gibson Energy Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Gibson Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jan 2021 -50 | Jan 2021 | -50 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -20 | Sep 2022 | -20 |
Oct 2022 -12 | Oct 2022 | -12 |
Nov 2022 -22 | Nov 2022 | -22 |
Dec 2022 -10 | Dec 2022 | -10 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Nov 2023 -9 | Nov 2023 | -9 |
Aug 2024 -15 | Aug 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gibson Energy Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Gibson Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gibson Energy Product Quality
4/5
Gibson Energy has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gibson Energy Product Information
Gibson Energy’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Gibson Energy Pricing
Gibson Energy ROI & Value For Money
3.6/5
Gibson Energy has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Gibson Energy Customer Satisfaction (CSAT)
Gibson Energy Customer Satisfaction (CSAT) Score
75 / 100
Gibson Energy has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gibson Energy Customer Service
3.7/5
Gibson Energy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Gibson Energy's Customer Service
Address
Calvary, GA United States of America
Website
https://www.gibsonenergy.com/
Phone Number
19999999999
Gibson Energy as an Employer
4.7/5
Gibson Energy has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gibson Energy scored a -15 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Gibson Energy would recommend the brand to a friend. ENPS measures how likely Gibson Energy employees would recommend working at Gibson Energy to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
