-34
NPS
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Gilat Satellite Networks
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About Gilat Satellite Networks' Brand
Provider of IP-based digital satellite communication and networking products and services worldwide. The company provides project management, network design, deployment logistics, implementation and support services.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Gilat Satellite Networks NPS
Gilat Satellite Networks's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Gilat Satellite Networks's customers would recommend using the product based on a scale of -100 to 100.
Gilat Satellite Networks Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Gilat Satellite Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
May 2024 -33 | May 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gilat Satellite Networks Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Gilat Satellite Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gilat Satellite Networks Product Quality
3.2/5
Gilat Satellite Networks has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gilat Satellite Networks' overall Product Quality score rated by its users and customers.
Gilat Satellite Networks Product Information
Gilat Satellite Networks’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.gilat.com
- Company Size
- 1,001-5,000 Employees
Gilat Satellite Networks Pricing
Gilat Satellite Networks ROI & Value For Money
3.2/5
Gilat Satellite Networks has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Gilat Satellite Networks Customer Satisfaction (CSAT)
Gilat Satellite Networks Customer Satisfaction (CSAT) Score
66 / 100
Gilat Satellite Networks has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gilat Satellite Networks Customer Service
3.6/5
Gilat Satellite Networks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Gilat Satellite Networks' overall Customer Service score rated by its users and customers.
About Gilat Satellite Networks's Customer Service
Address
21 Yegia Kapayim Street, Petah Tikva, 49130
Website
www.gilat.com
Phone Number
7
Consumer vs. Employees
Gilat Satellite Networks scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Gilat Satellite Networks would recommend the brand to a friend. ENPS measures how likely Gilat Satellite Networks employees would recommend working at Gilat Satellite Networks to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
