25
NPS
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Gilbarco Veeder Root
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About Gilbarco Veeder Root's Brand
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Gilbarco Veeder Root NPS
Gilbarco Veeder Root's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Gilbarco Veeder Root's customers would recommend using the product based on a scale of -100 to 100.
Gilbarco Veeder Root Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Gilbarco Veeder Root NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Apr 2022 -33 | Apr 2022 | -33 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Nov 2022 34 | Nov 2022 | 34 |
Jun 2023 13 | Jun 2023 | 13 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gilbarco Veeder Root Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Gilbarco Veeder Root users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gilbarco Veeder Root Product Quality
3.3/5
Gilbarco Veeder Root has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Gilbarco Veeder Root Product Information
Gilbarco Veeder Root’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.gilbarco.com/us
- Company Size
- 1,001-5,000 Employees
Gilbarco Veeder Root Pricing
Gilbarco Veeder Root ROI & Value For Money
3.1/5
Gilbarco Veeder Root has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Gilbarco Veeder Root Customer Satisfaction (CSAT)
Gilbarco Veeder Root Customer Satisfaction (CSAT) Score
60 / 100
Gilbarco Veeder Root has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gilbarco Veeder Root Customer Service
2.6/5
Gilbarco Veeder Root has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Gilbarco Veeder Root's Customer Service
Website
http://www.gilbarco.com/us
Gilbarco Veeder Root as an Employer
Consumer vs. Employees
Gilbarco Veeder Root scored a 25 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Gilbarco Veeder Root would recommend the brand to a friend. ENPS measures how likely Gilbarco Veeder Root employees would recommend working at Gilbarco Veeder Root to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 25% | Promoters |
|---|---|
| 20% | Passive |
| 55% | Detractors |
