-20
NPS
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Ginkgo Bioworks
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About Ginkgo Bioworks' Brand
Ginkgo designs custom microbes for customers across multiple markets.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ginkgo Bioworks NPS
Ginkgo Bioworks's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Ginkgo Bioworks's customers would recommend using the product based on a scale of -100 to 100.
Ginkgo Bioworks Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Ginkgo Bioworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Jun 2024 -50 | Jun 2024 | -50 |
Feb 2025 -20 | Feb 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ginkgo Bioworks Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ginkgo Bioworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ginkgo Bioworks Product Quality
3.1/5
Ginkgo Bioworks has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ginkgo Bioworks' overall Product Quality score rated by its users and customers.
Ginkgo Bioworks Product Information
Ginkgo Bioworks’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://ginkgobioworks.com/
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Ginkgo Bioworks Pricing
Ginkgo Bioworks ROI & Value For Money
3.6/5
Ginkgo Bioworks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ginkgo Bioworks Customer Satisfaction (CSAT)
Ginkgo Bioworks Customer Satisfaction (CSAT) Score
40 / 100
Ginkgo Bioworks has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ginkgo Bioworks Customer Service
3.6/5
Ginkgo Bioworks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ginkgo Bioworks's Customer Service
Address
Boston, MA
Website
http://ginkgobioworks.com/
Phone Number
(877) 422-5362
Ginkgo Bioworks as an Employer
2.6/5
Ginkgo Bioworks has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Ginkgo Bioworks scored a -20 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ginkgo Bioworks would recommend the brand to a friend. ENPS measures how likely Ginkgo Bioworks employees would recommend working at Ginkgo Bioworks to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
