28
NPS
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Brand Page
Giphy
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About Giphy's Brand
How you search, share, and discover the world's best GIFs.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Giphy NPS
Giphy's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Giphy's customers would recommend using the product based on a scale of -100 to 100.
Giphy Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Giphy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Jan 2025 33 | Jan 2025 | 33 |
Feb 2025 29 | Feb 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Giphy Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Giphy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Giphy Product Quality
3.3/5
Giphy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Giphy's overall Product Quality score rated by its users and customers.
Giphy Product Information
Giphy’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://giphy.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
SaaS
Sports & Entertainment
Giphy Pricing
Giphy ROI & Value For Money
3.7/5
Giphy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Giphy's overall ROI score rated by its users and customers.
Giphy Customer Satisfaction (CSAT)
Giphy Customer Satisfaction (CSAT) Score
75 / 100
Giphy has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Giphy Customer Service
3.9/5
Giphy has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Giphy's overall Customer Service score rated by its users and customers.
About Giphy's Customer Service
Address
416 W 13th St Suite 207, New York City, NY 10014
Website
http://giphy.com
Phone Number
5166478761
Giphy as an Employer
3.8/5
Giphy has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Giphy scored a 28 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Giphy would recommend the brand to a friend. ENPS measures how likely Giphy employees would recommend working at Giphy to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
