-100
NPS
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Brand Page
Girls Who Code
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About Girls Who Code's Brand
Girls Who Code works to educate, inspire, and equip young women with the skills and resources to pursue academic and career opportunities.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Girls Who Code NPS
Girls Who Code's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Girls Who Code's customers would recommend using the product based on a scale of -100 to 100.
Girls Who Code Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Girls Who Code NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Girls Who Code Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Girls Who Code users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Girls Who Code Product Quality
1.5/5
Girls Who Code has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Girls Who Code's overall Product Quality score rated by its users and customers.
Girls Who Code Product Information
Girls Who Code’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://girlswhocode.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Girls Who Code Pricing
Girls Who Code ROI & Value For Money
1.5/5
Girls Who Code has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Girls Who Code Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Girls Who Code Customer Service
1.5/5
Girls Who Code has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Girls Who Code's overall Customer Service score rated by its users and customers.
About Girls Who Code's Customer Service
Address
28 W. 23rd Street, 4th Floor, New York City, NY
Website
http://girlswhocode.com
Phone Number
(646) 629-9735
Consumer vs. Employees
Girls Who Code scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Girls Who Code would recommend the brand to a friend. ENPS measures how likely Girls Who Code employees would recommend working at Girls Who Code to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
