8
NPS
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Giti Tire
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About Giti Tire's Brand
Giti Tire
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Giti Tire NPS
Giti Tire's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Giti Tire's customers would recommend using the product based on a scale of -100 to 100.
Giti Tire Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Giti Tire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
Mar 2022 75 | Mar 2022 | 75 |
Jan 2023 40 | Jan 2023 | 40 |
Jun 2023 -1 | Jun 2023 | -1 |
Jul 2023 13 | Jul 2023 | 13 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 0 | Apr 2024 | 0 |
May 2025 9 | May 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Giti Tire Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Giti Tire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Giti Tire Product Quality
2.9/5
Giti Tire has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Giti Tire's overall Product Quality score rated by its users and customers.
Giti Tire Product Information
Giti Tire’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.giti.com
- Company Size
- 10,000+ Employees
Giti Tire Pricing
Giti Tire ROI & Value For Money
3.4/5
Giti Tire has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Giti Tire Customer Satisfaction (CSAT)
Giti Tire Customer Satisfaction (CSAT) Score
50 / 100
Giti Tire has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Giti Tire Customer Service
3.2/5
Giti Tire has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Giti Tire's Customer Service
Website
http://www.giti.com
Phone Number
86 21 2207 3333
Giti Tire as an Employer
2.2/5
Giti Tire has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Giti Tire scored a 8 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Giti Tire would recommend the brand to a friend. ENPS measures how likely Giti Tire employees would recommend working at Giti Tire to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
