74
NPS
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Brand Page
Givebutter
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About Givebutter's Brand
Givebutter is the #1 rated fundraising platform on G2, powering $300M+ in donations for more than a million Changemakers worldwide. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts — all in one place. Instead of charging a traditional SaaS subscription fee, Givebutter is completely free to use with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® in 2021 and 2022, and its founders Max Friedman, Liran Cohen, and Ari Krasner were recently featured on Forbes’ 30U30 list for Social Impact. For more information on Givebutter, visit https://givebutter.com.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
4/5
Customer Service
Givebutter NPS
Givebutter's Net Promoter Score (NPS) is a 74 with 84% Promoters, 6% Passives, and 10% Detractors. Net Promoter Score tracks whether Givebutter's customers would recommend using the product based on a scale of -100 to 100.
Givebutter Overall NPS
| 84% | Promoters |
|---|---|
| 6% | Passives |
| 10% | Detractors |
Givebutter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 85 | Aug 2020 | 85 |
Jan 2023 79 | Jan 2023 | 79 |
May 2024 73 | May 2024 | 73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Givebutter NPS by Usage
Givebutter's NPS was rated the highest by customers who have used Givebutter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 65 | Less than 1 Year | 65 |
1 to 2 Years 86 | 1 to 2 Years | 86 |
Givebutter Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Givebutter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Givebutter Product Quality
4.5/5
Givebutter has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Givebutter Product Information
Givebutter serves markets in the United States and Canada. Givebutter supports Web devices and offers products for small sized businesses.
Givebutter’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.givebutter.com
- Company Size
- 11-50 Employees
Industry
Tech
Non-Profit
Languages Supported
English
Givebutter Pricing
Givebutter ROI & Value For Money
4.6/5
Givebutter has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Givebutter's overall ROI score rated by its users and customers.
Givebutter Pricing Plans
Givebutter has a pricing structure that accommodates small businesses.
Who Uses Givebutter?
Small Businesses
Givebutter Customer Satisfaction (CSAT)
Givebutter Customer Satisfaction (CSAT) Score
50 / 100
Givebutter has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Givebutter Customer Service
4/5
Givebutter has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Givebutter's Customer Service
Address
2020 Pennsylvania Ave NW, 401, Washington, DC 20006
Website
https://www.givebutter.com
Givebutter's Social Links
Givebutter as an Employer
3.7/5
Givebutter has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Givebutter scored a 74 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Givebutter would recommend the brand to a friend. ENPS measures how likely Givebutter employees would recommend working at Givebutter to a friend.
Net Promoter Score
74
NPS Score
| 84% | Promoters |
|---|---|
| 6% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
