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NPS
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Brand Page
Givenchy
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About Givenchy's Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Givenchy NPS
Givenchy's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Givenchy's customers would recommend using the product based on a scale of -100 to 100.
Givenchy Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Givenchy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Givenchy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Givenchy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Givenchy Product Quality
2.7/5
Givenchy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Givenchy Product Information
Givenchy’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.givenchy.com
- Company Size
- 1,001-5,000 Employees
Givenchy Pricing
Givenchy ROI & Value For Money
4.2/5
Givenchy has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Givenchy Customer Satisfaction (CSAT)
Givenchy Customer Satisfaction (CSAT) Score
50 / 100
Givenchy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Givenchy Customer Service
5/5
Givenchy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Givenchy's Customer Service
Address
France
Website
http://www.givenchy.com
Givenchy as an Employer
Consumer vs. Employees
Givenchy scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Givenchy would recommend the brand to a friend. ENPS measures how likely Givenchy employees would recommend working at Givenchy to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
