0
NPS
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Gladstone Institutes
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About Gladstone Institutes' Brand
The Gladstone Institutes is an independent nonprofit life science research organization that uses visionary science and technology to overco
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Gladstone Institutes NPS
Gladstone Institutes's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Gladstone Institutes's customers would recommend using the product based on a scale of -100 to 100.
Gladstone Institutes Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Gladstone Institutes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gladstone Institutes Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gladstone Institutes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gladstone Institutes Product Quality
5/5
Gladstone Institutes has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gladstone Institutes' overall Product Quality score rated by its users and customers.
Gladstone Institutes Product Information
Gladstone Institutes’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Gladstone Institutes Pricing
Gladstone Institutes ROI & Value For Money
5/5
Gladstone Institutes has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gladstone Institutes' overall ROI score rated by its users and customers.
Gladstone Institutes Customer Satisfaction (CSAT)
Gladstone Institutes Customer Satisfaction (CSAT) Score
100 / 100
Gladstone Institutes has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gladstone Institutes Customer Service
5/5
Gladstone Institutes has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gladstone Institutes' overall Customer Service score rated by its users and customers.
About Gladstone Institutes's Customer Service
Address
1650 Owens St., San Francisco, CA
Website
http://www.gladstoneinstitutes.org
Phone Number
415.734.2000
Gladstone Institutes as an Employer
Consumer vs. Employees
Gladstone Institutes scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Gladstone Institutes would recommend the brand to a friend. ENPS measures how likely Gladstone Institutes employees would recommend working at Gladstone Institutes to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
