0
NPS
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GLAM
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About GLAM's Brand
GLAM is a women-focused online ad network that attracts a sophisticated and influential audience through its women's styles.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
GLAM NPS
GLAM's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether GLAM's customers would recommend using the product based on a scale of -100 to 100.
GLAM Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
GLAM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GLAM Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GLAM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GLAM Product Quality
4/5
GLAM has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GLAM's overall Product Quality score rated by its users and customers.
GLAM Product Information
GLAM’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.glam.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
GLAM Pricing
GLAM ROI & Value For Money
2.5/5
GLAM has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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GLAM Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GLAM Customer Service
3/5
GLAM has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About GLAM's Customer Service
Address
MODE MEDIA CORPORATION, 2000 SIERRA POINT PARKWAY SUITE 1000, 10TH FLOOR, Brisbane, CA
Website
http://www.glam.com
Phone Number
(650) 244-4000
Consumer vs. Employees
GLAM scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of GLAM would recommend the brand to a friend. ENPS measures how likely GLAM employees would recommend working at GLAM to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
