0
NPS
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GLAMSQUAD
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About GLAMSQUAD's Brand
Glamsquad is a next-generation, omni-channel beauty brand offering services as well as hair styling and makeup products.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
GLAMSQUAD NPS
GLAMSQUAD's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether GLAMSQUAD's customers would recommend using the product based on a scale of -100 to 100.
GLAMSQUAD Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
GLAMSQUAD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2023 -60 | Mar 2023 | -60 |
Apr 2023 -67 | Apr 2023 | -67 |
Sep 2023 -43 | Sep 2023 | -43 |
Oct 2024 -25 | Oct 2024 | -25 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GLAMSQUAD Customer Reviews
Out of the 3 GLAMSQUAD customer reviews 2 were positive and 1 was constructive. GLAMSQUAD customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
GLAMSQUAD Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of GLAMSQUAD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GLAMSQUAD Product Quality
3.6/5
GLAMSQUAD has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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GLAMSQUAD Product Information
GLAMSQUAD’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://glamsquad.com
- Company Size
- 11-50 Employees
Industry
Consumer Services
GLAMSQUAD Pricing
GLAMSQUAD ROI & Value For Money
3.6/5
GLAMSQUAD has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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GLAMSQUAD Customer Satisfaction (CSAT)
GLAMSQUAD Customer Satisfaction (CSAT) Score
58 / 100
GLAMSQUAD has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GLAMSQUAD Customer Service
3.7/5
GLAMSQUAD has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GLAMSQUAD's Customer Service
Address
54 West 21st Street, New York City, NY 10010
Website
http://glamsquad.com
Phone Number
(212)202-2938
GLAMSQUAD as an Employer
2.9/5
GLAMSQUAD has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
GLAMSQUAD scored a 0 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of GLAMSQUAD would recommend the brand to a friend. ENPS measures how likely GLAMSQUAD employees would recommend working at GLAMSQUAD to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 38% | Promoters |
|---|---|
| 20% | Passive |
| 42% | Detractors |
