40
NPS
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Glanbia
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About Glanbia's Brand
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Glanbia NPS
Glanbia's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Glanbia's customers would recommend using the product based on a scale of -100 to 100.
Glanbia Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Glanbia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
Aug 2024 50 | Aug 2024 | 50 |
Jan 2026 40 | Jan 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glanbia NPS by Gender
Glanbia's NPS was rated 67 by Female customers on Comparably.
Female
67
Glanbia's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Glanbia's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Glanbia Customer Reviews
Out of the 2 Glanbia customer reviews 2 were positive and 0 were constructive. Glanbia customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Glanbia Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Glanbia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Glanbia Customer Loyalty Score by Gender
Glanbia's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Glanbia Product Quality
4/5
Glanbia has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Glanbia Product Information
Glanbia’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.glanbia.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Glanbia Product Quality
Glanbia's Product Quality score was rated highest by Female customers.
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Ranked Glanbia Product Quality the Highest
Glanbia Product Quality Score by Gender
Glanbia's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Glanbia Pricing
Glanbia ROI & Value For Money
4.2/5
Glanbia has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Glanbia ROI
Glanbia's ROI score was rated highest by Female customers.
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Ranked Glanbia ROI the Highest
Glanbia ROI Score by Gender
Glanbia's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Glanbia Customer Satisfaction (CSAT)
Glanbia Customer Satisfaction (CSAT) Score
100 / 100
Glanbia has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Glanbia Customer Service
4.2/5
Glanbia has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Glanbia's Customer Service
Address
Glanbia House, Kilkenny,
Website
www.glanbia.com
Phone Number
7
Quick Insights into Glanbia Customer Service
Glanbia's Customer Service score was rated highest by Female customers.
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Ranked Glanbia Customer Service the Highest
Glanbia Customer Service Score by Gender
Glanbia's Customer Service score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Glanbia as an Employer
3.2/5
Glanbia has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Glanbia scored a 40 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Glanbia would recommend the brand to a friend. ENPS measures how likely Glanbia employees would recommend working at Glanbia to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
