100
NPS
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Glenair
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About Glenair's Brand
Glenair is a producer of electrical connector accessories including military solutions.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
5/5
Customer Service
Glenair NPS
Glenair's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Glenair's customers would recommend using the product based on a scale of -100 to 100.
Glenair Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Glenair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glenair Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Glenair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glenair Product Quality
4/5
Glenair has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Glenair Product Information
Glenair’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.glenair.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Glenair Pricing
Glenair ROI & Value For Money
2/5
Glenair has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Glenair Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Glenair Customer Service
5/5
Glenair has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Glenair's Customer Service
Address
Glendale, CA
Website
www.glenair.com
Consumer vs. Employees
Glenair scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Glenair would recommend the brand to a friend. ENPS measures how likely Glenair employees would recommend working at Glenair to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
