-25
NPS
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Glidewell Laboratories
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About Glidewell Laboratories' Brand
"Glidewell Dental Lab offers dental lab services and products such as implants, prosthetic components and tapered implant surgical kits."
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Glidewell Laboratories NPS
Glidewell Laboratories's Net Promoter Score (NPS) is a -25 with 35% Promoters, 5% Passives, and 60% Detractors. Net Promoter Score tracks whether Glidewell Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Glidewell Laboratories Overall NPS
| 35% | Promoters |
|---|---|
| 5% | Passives |
| 60% | Detractors |
Glidewell Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -13 | Feb 2024 | -13 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -26 | Apr 2024 | -26 |
Jun 2024 -21 | Jun 2024 | -21 |
Jul 2024 -25 | Jul 2024 | -25 |
Aug 2024 -24 | Aug 2024 | -24 |
Sep 2024 -26 | Sep 2024 | -26 |
Nov 2024 -28 | Nov 2024 | -28 |
Dec 2024 -30 | Dec 2024 | -30 |
Feb 2025 -26 | Feb 2025 | -26 |
Apr 2025 -28 | Apr 2025 | -28 |
Sep 2025 -25 | Sep 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glidewell Laboratories NPS by Gender
Female customers rated Glidewell Laboratories's NPS 137 points higher than Male customers.
Male
-100
Glidewell Laboratories's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
37
Glidewell Laboratories's NPS was rated 37 by Female customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Glidewell Laboratories NPS by Ethnicity
Glidewell Laboratories's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other 0 | Other | 0 |
Glidewell Laboratories NPS by Age
Glidewell Laboratories's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Glidewell Laboratories NPS by Usage
Glidewell Laboratories's NPS was rated the highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
Over 10 Years 34 | Over 10 Years | 34 |
Glidewell Laboratories Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Glidewell Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Glidewell Laboratories Customer Loyalty Score by Gender
Female customers rated Glidewell Laboratories's Customer Loyalty score 56% higher than Male customers.
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Male
33%
Yes
Female
89%
Yes
Glidewell Laboratories Customer Loyalty Score by Ethnicity
Glidewell Laboratories's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Glidewell Laboratories.
55
out of 100
Caucasian
70
out of 100
Other
Glidewell Laboratories Customer Loyalty Score by Age
Glidewell Laboratories's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Glidewell Laboratories.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
66+ 40% | 66+ | 40% |
Glidewell Laboratories Customer Loyalty Score by Usage
Glidewell Laboratories's Customer Loyalty score was rated the highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Glidewell Laboratories Customer Loyalty Score by Industry
Glidewell Laboratories's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
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Glidewell Laboratories Product Quality
3.2/5
Glidewell Laboratories has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Glidewell Laboratories Product Information
Glidewell Laboratories’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Glidewell Laboratories's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Glidewell Laboratories Product Quality
Glidewell Laboratories's Product Quality score was rated highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and rated lowest by customers who have used Glidewell Laboratories's products/services for 2 to 5 Years.
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Ranked Glidewell Laboratories Product Quality the Highest
Ranked Glidewell Laboratories Product Quality the Lowest
Glidewell Laboratories Product Quality Score by Gender
Female customers rated Glidewell Laboratories's Product Quality score 1.2 stars higher than Male customers.
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Male
2.5/5
Female
3.7/5
Glidewell Laboratories Product Quality Score by Ethnicity
Glidewell Laboratories's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Glidewell Laboratories.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 3.1 | Other | 3.1 |
Glidewell Laboratories Product Quality Score by Age
Glidewell Laboratories's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Glidewell Laboratories.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
66+ 3.5 | 66+ | 3.5 |
Glidewell Laboratories Product Quality Score by Usage
Glidewell Laboratories's Product Quality score was rated the highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Glidewell Laboratories Product Quality Score by Industry
Glidewell Laboratories's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Glidewell Laboratories Pricing
Glidewell Laboratories ROI & Value For Money
2.9/5
Glidewell Laboratories has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Glidewell Laboratories Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Glidewell Laboratories ROI
Glidewell Laboratories's ROI score was rated highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Glidewell Laboratories ROI the Highest
Ranked Glidewell Laboratories ROI the Lowest
Glidewell Laboratories ROI Score by Gender
Female customers rated Glidewell Laboratories's ROI score 2.2 stars higher than Male customers.
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Male
1.5/5
Female
3.7/5
Glidewell Laboratories ROI Score by Ethnicity
Glidewell Laboratories's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Glidewell Laboratories.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 3.5 | Other | 3.5 |
Glidewell Laboratories ROI Score by Age
Glidewell Laboratories's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Glidewell Laboratories.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
66+ 2.3 | 66+ | 2.3 |
Glidewell Laboratories ROI Score by Usage
Glidewell Laboratories's ROI score was rated the highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Glidewell Laboratories ROI Score by Industry
Glidewell Laboratories's ROI score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Glidewell Laboratories Customer Satisfaction (CSAT)
Glidewell Laboratories Customer Satisfaction (CSAT) Score
48 / 100
Glidewell Laboratories has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glidewell Laboratories Customer Satisfaction
Glidewell Laboratories's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Glidewell Laboratories Customer Satisfaction the Highest
Ranked Glidewell Laboratories Customer Satisfaction the Lowest
Glidewell Laboratories Customer Satisfaction Score by Gender
Female customers rated Glidewell Laboratories's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
83 / 100
FemaleVery Satisfied | 66% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Glidewell Laboratories Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Glidewell Laboratories' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
Glidewell Laboratories Customer Satisfaction Score by Age
Glidewell Laboratories's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Glidewell Laboratories.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 66+ | 33% |
Glidewell Laboratories Customer Satisfaction Score by Usage
Glidewell Laboratories's Customer Satisfaction score was rated 20 points by customers who have used Glidewell Laboratories's products/services for 2 to 5 Years.
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Glidewell Laboratories Customer Service
3/5
Glidewell Laboratories has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Glidewell Laboratories's Customer Service
Address
Newport Beach, CA
Website
http://www.glidewelldental.com/
Quick Insights into Glidewell Laboratories Customer Service
Glidewell Laboratories's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Glidewell Laboratories Customer Service the Highest
Ranked Glidewell Laboratories Customer Service the Lowest
Glidewell Laboratories Customer Service Score by Gender
Female customers rated Glidewell Laboratories's Customer Service score 2 stars higher than Male customers.
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Male
1.5/5
Female
3.5/5
Glidewell Laboratories Customer Service Score by Ethnicity
Glidewell Laboratories's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Glidewell Laboratories.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 3.3 | Other | 3.3 |
Glidewell Laboratories Customer Service Score by Age
Glidewell Laboratories's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
66+ 2 | 66+ | 2 |
Glidewell Laboratories Customer Service Score by Usage
Glidewell Laboratories's Customer Service score was rated the highest by customers who have used Glidewell Laboratories's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Glidewell Laboratories Customer Service Score by Industry
Glidewell Laboratories's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Glidewell Laboratories as an Employer
3.2/5
Glidewell Laboratories has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Glidewell Laboratories scored a -25 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Glidewell Laboratories would recommend the brand to a friend. ENPS measures how likely Glidewell Laboratories employees would recommend working at Glidewell Laboratories to a friend.
Net Promoter Score
-25
NPS Score
| 35% | Promoters |
|---|---|
| 5% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 52% | Promoters |
|---|---|
| 12% | Passive |
| 36% | Detractors |
