-76
NPS
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Global Lending Services
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About Global Lending Services' Brand
GLS was founded on the idea that technology and data science could be harnessed to provide real-time financing solutions to a broad spectrum of consumers. We believe that real-time surety empowers both auto dealers and customers to find the right vehicle to meet their needs. Leveraging over 100 years of combined lending and technology leadership experience, we created a fully automated underwriting and structuring engine built to provide real-time decisions that dealers can trust. We are focused on empowering the partnership between auto dealers and customers to find the right vehicles to meet the challenging demands of modern life.
Brand at a Glance
64%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
Global Lending Services NPS
Global Lending Services's Net Promoter Score (NPS) is a -76 with 10% Promoters, 4% Passives, and 86% Detractors. Net Promoter Score tracks whether Global Lending Services's customers would recommend using the product based on a scale of -100 to 100.
Global Lending Services Overall NPS
| 10% | Promoters |
|---|---|
| 4% | Passives |
| 86% | Detractors |
Global Lending Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -62 | Jul 2023 | -62 |
Aug 2023 -64 | Aug 2023 | -64 |
Apr 2024 -65 | Apr 2024 | -65 |
May 2024 -67 | May 2024 | -67 |
Sep 2024 -69 | Sep 2024 | -69 |
Oct 2024 -69 | Oct 2024 | -69 |
Nov 2024 -71 | Nov 2024 | -71 |
Mar 2025 -72 | Mar 2025 | -72 |
May 2025 -74 | May 2025 | -74 |
Aug 2025 -74 | Aug 2025 | -74 |
Sep 2025 -76 | Sep 2025 | -76 |
Oct 2025 -76 | Oct 2025 | -76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Global Lending Services NPS by Gender
Female customers rated Global Lending Services's NPS 43 points higher than Male customers.
Male
-100
Global Lending Services's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-57
Global Lending Services's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Global Lending Services NPS by Ethnicity
Global Lending Services's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Other -75 | Other | -75 |
Global Lending Services NPS by Age
Global Lending Services's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Global Lending Services NPS by Usage
Global Lending Services's NPS was rated the highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Global Lending Services Customer Reviews
Out of the 2 Global Lending Services customer reviews 0 were positive and 2 were constructive. Global Lending Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Global Lending Services Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Global Lending Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Global Lending Services Customer Loyalty Score by Gender
Male customers rated Global Lending Services's Customer Loyalty score 33% higher than Female customers.
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Male
82%
Yes
Female
49%
Yes
Global Lending Services Customer Loyalty Score by Ethnicity
Global Lending Services's Customer Loyalty score was rated 78% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Global Lending Services.
78
out of 100
African American/Black
78
out of 100
Other
Global Lending Services Customer Loyalty Score by Age
Global Lending Services's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Global Lending Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
36-40 78% | 36-40 | 78% |
Global Lending Services Customer Loyalty Score by Usage
Global Lending Services's Customer Loyalty score was rated the highest by customers who have used Global Lending Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Global Lending Services Customer Loyalty Score by Industry
Global Lending Services's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Global Lending Services Product Quality
1.7/5
Global Lending Services has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Global Lending Services' overall Product Quality score rated by its users and customers.
Global Lending Services Product Information
Global Lending Services’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Global Lending Services's product the highest.
- Website
- https://www.glsauto.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Global Lending Services Product Quality
Global Lending Services's Product Quality score was rated highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Global Lending Services Product Quality the Highest
Ranked Global Lending Services Product Quality the Lowest
Global Lending Services Product Quality Score by Gender
Female customers rated Global Lending Services's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Global Lending Services.
Male
1.5/5
Female
2.1/5
Global Lending Services Product Quality Score by Ethnicity
Global Lending Services's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Global Lending Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.9 | Other | 1.9 |
Global Lending Services Product Quality Score by Age
Global Lending Services's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Global Lending Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
Global Lending Services Product Quality Score by Usage
Global Lending Services's Product Quality score was rated the highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Global Lending Services Product Quality Score by Industry
Global Lending Services's Product Quality score was rated 1.9 stars by Tech industry customers.
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Global Lending Services Pricing
Global Lending Services ROI & Value For Money
1.5/5
Global Lending Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Global Lending Services' overall ROI score rated by its users and customers.
Global Lending Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Global Lending Services ROI
Global Lending Services's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Global Lending Services ROI the Highest
Ranked Global Lending Services ROI the Lowest
Global Lending Services ROI Score by Gender
Female customers rated Global Lending Services's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Global Lending Services.
Male
1.5/5
Female
2/5
Global Lending Services ROI Score by Ethnicity
Global Lending Services's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Global Lending Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.6 | Other | 1.6 |
Global Lending Services ROI Score by Age
Global Lending Services's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Global Lending Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
Global Lending Services ROI Score by Usage
Global Lending Services's ROI score was rated the highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Global Lending Services ROI Score by Industry
Global Lending Services's ROI score was rated 1.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Global Lending Services Customer Satisfaction (CSAT)
Global Lending Services Customer Satisfaction (CSAT) Score
22 / 100
Global Lending Services has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
13%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Global Lending Services Customer Satisfaction
Global Lending Services's Customer Satisfaction score was rated highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Global Lending Services' Customer Satisfaction.
Ranked Global Lending Services Customer Satisfaction the Highest
Ranked Global Lending Services Customer Satisfaction the Lowest
Global Lending Services Customer Satisfaction Score by Gender
Female customers rated Global Lending Services's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Global Lending Services.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Global Lending Services Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Global Lending Services' Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Global Lending Services' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Global Lending Services.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Global Lending Services Customer Satisfaction Score by Age
Global Lending Services's Customer Satisfaction score was rated 0 points by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Global Lending Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 36-40 | 0% |
Global Lending Services Customer Satisfaction Score by Usage
Global Lending Services's Customer Satisfaction score was rated the highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Global Lending Services Customer Satisfaction Score by Industry
Global Lending Services's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Global Lending Services Customer Satisfaction Score by Industry",
"text": "Global Lending Services's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Global Lending Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Global Lending Services Customer Service
1.6/5
Global Lending Services has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Global Lending Services' overall Customer Service score rated by its users and customers.
About Global Lending Services's Customer Service
Address
1200 Brookfield Blvd. Suite 300, Greenville, SC 29607
Website
https://www.glsauto.com/
Phone Number
770-510-2080
Global Lending Services's Social Links
Quick Insights into Global Lending Services Customer Service
Global Lending Services's Customer Service score was rated highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Global Lending Services' Customer Service score.
Ranked Global Lending Services Customer Service the Highest
Ranked Global Lending Services Customer Service the Lowest
Global Lending Services Customer Service Score by Gender
Female customers rated Global Lending Services's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Global Lending Services.
Male
1.5/5
Female
2.2/5
Global Lending Services Customer Service Score by Ethnicity
Global Lending Services's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Global Lending Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 2 | Other | 2 |
Global Lending Services Customer Service Score by Age
Global Lending Services's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Global Lending Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
Global Lending Services Customer Service Score by Usage
Global Lending Services's Customer Service score was rated the highest by customers who have used Global Lending Services's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Global Lending Services Customer Service Score by Industry
Global Lending Services's Customer Service score was rated 2 stars by Tech industry customers.
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Global Lending Services as an Employer
3.4/5
Global Lending Services has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
CEO of Global Lending Services
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Global Lending Services scored a -76 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Global Lending Services would recommend the brand to a friend. ENPS measures how likely Global Lending Services employees would recommend working at Global Lending Services to a friend.
Net Promoter Score
-76
NPS Score
| 10% | Promoters |
|---|---|
| 4% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
