37
NPS
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GLOBAL SHOP SOLUTIONS, INC.
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About GLOBAL SHOP SOLUTIONS, INC. Brand
Global Shop Solution provides One-System ERP Software designed to streamline operations.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
GLOBAL SHOP SOLUTIONS, INC. NPS
GLOBAL SHOP SOLUTIONS, INC.'s Net Promoter Score (NPS) is a 37 with 60% Promoters, 17% Passives, and 23% Detractors. Net Promoter Score tracks whether GLOBAL SHOP SOLUTIONS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
GLOBAL SHOP SOLUTIONS, INC. Overall NPS
| 60% | Promoters |
|---|---|
| 17% | Passives |
| 23% | Detractors |
GLOBAL SHOP SOLUTIONS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Jul 2024 37 | Jul 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GLOBAL SHOP SOLUTIONS, INC. NPS by Usage
GLOBAL SHOP SOLUTIONS, INC.'s NPS was rated the highest by customers who have used GLOBAL SHOP SOLUTIONS, INC.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
GLOBAL SHOP SOLUTIONS, INC. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GLOBAL SHOP SOLUTIONS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GLOBAL SHOP SOLUTIONS, INC. Product Quality
4/5
GLOBAL SHOP SOLUTIONS, INC. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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GLOBAL SHOP SOLUTIONS, INC. Product Information
GLOBAL SHOP SOLUTIONS, INC. serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, Latin America, and Mexico. GLOBAL SHOP SOLUTIONS, INC. supports Web devices and offers products for small and medium sized businesses.
GLOBAL SHOP SOLUTIONS, INC.’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated GLOBAL SHOP SOLUTIONS, INC.'s product the highest. Reviewers from the Manufacturing and Machinery industry rated GLOBAL SHOP SOLUTIONS, INC. the lowest at 3.8.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Italian
Product Type
Manufacturing & Engineering Software
Enterprise Resource Planning (ERP) Software
MRP Software
Quick Insights into GLOBAL SHOP SOLUTIONS, INC. Product Quality
GLOBAL SHOP SOLUTIONS, INC.'s Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Mining and Metals industry.
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Ranked GLOBAL SHOP SOLUTIONS, INC. Product Quality the Highest
Ranked GLOBAL SHOP SOLUTIONS, INC. Product Quality the Lowest
GLOBAL SHOP SOLUTIONS, INC. Product Quality Score by Usage
GLOBAL SHOP SOLUTIONS, INC.'s Product Quality score was rated 2.8 stars by customers who have used GLOBAL SHOP SOLUTIONS, INC.'s products/services for Less than 1 Year.
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GLOBAL SHOP SOLUTIONS, INC. Product Quality Score by Industry
GLOBAL SHOP SOLUTIONS, INC.'s Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Mining and Metals industry customers.
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GLOBAL SHOP SOLUTIONS, INC. Pricing
GLOBAL SHOP SOLUTIONS, INC. ROI & Value For Money
3.7/5
GLOBAL SHOP SOLUTIONS, INC. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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GLOBAL SHOP SOLUTIONS, INC. Pricing Plans
GLOBAL SHOP SOLUTIONS, INC. has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from GLOBAL SHOP SOLUTIONS, INC..
Who Uses GLOBAL SHOP SOLUTIONS, INC.?
Small Businesses
Medium Businesses
Quick Insights into GLOBAL SHOP SOLUTIONS, INC. ROI
GLOBAL SHOP SOLUTIONS, INC.'s ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked GLOBAL SHOP SOLUTIONS, INC. ROI the Highest
Ranked GLOBAL SHOP SOLUTIONS, INC. ROI the Lowest
GLOBAL SHOP SOLUTIONS, INC. ROI Score by Industry
GLOBAL SHOP SOLUTIONS, INC.'s ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Manufacturing and Machinery industry customers.
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GLOBAL SHOP SOLUTIONS, INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GLOBAL SHOP SOLUTIONS, INC. Customer Service
3.3/5
GLOBAL SHOP SOLUTIONS, INC. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About GLOBAL SHOP SOLUTIONS, INC.'s Customer Service
Address
The Colony, TX 77380
Website
http://www.globalshopsolutions.com/
GLOBAL SHOP SOLUTIONS, INC. as an Employer
3.2/5
GLOBAL SHOP SOLUTIONS, INC. has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of GLOBAL SHOP SOLUTIONS, INC.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
GLOBAL SHOP SOLUTIONS, INC. scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of GLOBAL SHOP SOLUTIONS, INC. would recommend the brand to a friend. ENPS measures how likely GLOBAL SHOP SOLUTIONS, INC. employees would recommend working at GLOBAL SHOP SOLUTIONS, INC. to a friend.
Net Promoter Score
37
NPS Score
| 60% | Promoters |
|---|---|
| 17% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
