-80
NPS
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GlobalData
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About GlobalData's Brand
Business Intelligence firm focused on the Pharmaceutical & Device Space
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
GlobalData NPS
GlobalData's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether GlobalData's customers would recommend using the product based on a scale of -100 to 100.
GlobalData Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
GlobalData NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Jul 2024 -66 | Jul 2024 | -66 |
Sep 2024 -75 | Sep 2024 | -75 |
Sep 2025 -80 | Sep 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GlobalData Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of GlobalData users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GlobalData Product Quality
2.7/5
GlobalData has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalData's overall Product Quality score rated by its users and customers.
GlobalData Product Information
GlobalData’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.globaldata.com
- Company Size
- 1,001-5,000 Employees
GlobalData Pricing
GlobalData ROI & Value For Money
2.5/5
GlobalData has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalData's overall ROI score rated by its users and customers.
GlobalData Customer Satisfaction (CSAT)
GlobalData Customer Satisfaction (CSAT) Score
67 / 100
GlobalData has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GlobalData Customer Service
3/5
GlobalData has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About GlobalData's Customer Service
Address
780 Third Avenue, New York City, NY
Website
http://www.globaldata.com
Phone Number
44 20 7936 6661
GlobalData as an Employer
3.0/5
GlobalData has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
GlobalData scored a -80 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of GlobalData would recommend the brand to a friend. ENPS measures how likely GlobalData employees would recommend working at GlobalData to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
