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NPS
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GlobalFoundries
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About GlobalFoundries' Brand
GlobalFoundries is an American full-service semiconductor foundry that manufactures integrated circuits in high volume.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
GlobalFoundries NPS
GlobalFoundries's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether GlobalFoundries's customers would recommend using the product based on a scale of -100 to 100.
GlobalFoundries Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
GlobalFoundries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 2 | Jun 2023 | 2 |
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 9 | Apr 2024 | 9 |
Jul 2024 7 | Jul 2024 | 7 |
Aug 2024 4 | Aug 2024 | 4 |
Sep 2024 2 | Sep 2024 | 2 |
Oct 2024 -1 | Oct 2024 | -1 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 -2 | Dec 2024 | -2 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GlobalFoundries Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of GlobalFoundries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GlobalFoundries Product Quality
3.4/5
GlobalFoundries has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalFoundries' overall Product Quality score rated by its users and customers.
GlobalFoundries Product Information
GlobalFoundries’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://globalfoundries.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
GlobalFoundries Pricing
GlobalFoundries ROI & Value For Money
3.5/5
GlobalFoundries has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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GlobalFoundries Customer Satisfaction (CSAT)
GlobalFoundries Customer Satisfaction (CSAT) Score
61 / 100
GlobalFoundries has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
31%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
9%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GlobalFoundries Customer Service
3.4/5
GlobalFoundries has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About GlobalFoundries's Customer Service
Address
2600 Great America Way, Santa Clara, CA
Website
http://globalfoundries.com
Phone Number
408-462-3900
GlobalFoundries as an Employer
2.9/5
GlobalFoundries has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GlobalFoundries scored a 0 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of GlobalFoundries would recommend the brand to a friend. ENPS measures how likely GlobalFoundries employees would recommend working at GlobalFoundries to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
