40
NPS
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Brand Page
GlobalGiving
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About GlobalGiving's Brand
GlobalGiving is an online marketplace that allows donors to find and fund grassroots projects that appeal to their specific interests.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
GlobalGiving NPS
GlobalGiving's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether GlobalGiving's customers would recommend using the product based on a scale of -100 to 100.
GlobalGiving Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
GlobalGiving NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 50 | Mar 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Jan 2023 50 | Jan 2023 | 50 |
Sep 2023 40 | Sep 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GlobalGiving Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of GlobalGiving users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GlobalGiving Product Quality
3.8/5
GlobalGiving has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalGiving's overall Product Quality score rated by its users and customers.
GlobalGiving Product Information
GlobalGiving’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.globalgiving.org
Industry
Tech
Content
GlobalGiving Pricing
GlobalGiving ROI & Value For Money
3.8/5
GlobalGiving has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalGiving's overall ROI score rated by its users and customers.
GlobalGiving Customer Satisfaction (CSAT)
GlobalGiving Customer Satisfaction (CSAT) Score
100 / 100
GlobalGiving has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GlobalGiving Customer Service
4.1/5
GlobalGiving has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalGiving's overall Customer Service score rated by its users and customers.
About GlobalGiving's Customer Service
Address
1110 Vermont Avenue NW Suite 550, Washington, DC
Website
http://www.globalgiving.org
GlobalGiving as an Employer
4.4/5
GlobalGiving has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GlobalGiving scored a 40 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of GlobalGiving would recommend the brand to a friend. ENPS measures how likely GlobalGiving employees would recommend working at GlobalGiving to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
