0
NPS
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IEEE GlobalSpec
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About IEEE GlobalSpec's Brand
IEEE GlobalSpec, Inc. provides an online destination for critical engineering content, information, insight, and news.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
IEEE GlobalSpec NPS
IEEE GlobalSpec's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether IEEE GlobalSpec's customers would recommend using the product based on a scale of -100 to 100.
IEEE GlobalSpec Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
IEEE GlobalSpec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IEEE GlobalSpec Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IEEE GlobalSpec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IEEE GlobalSpec Product Quality
2.5/5
IEEE GlobalSpec has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IEEE GlobalSpec's overall Product Quality score rated by its users and customers.
IEEE GlobalSpec Product Information
IEEE GlobalSpec’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.globalspec.com
- Company Size
- 51-200 Employees
Industry
Media
IEEE GlobalSpec Pricing
IEEE GlobalSpec ROI & Value For Money
3/5
IEEE GlobalSpec has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IEEE GlobalSpec's overall ROI score rated by its users and customers.
IEEE GlobalSpec Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IEEE GlobalSpec Customer Service
2.5/5
IEEE GlobalSpec has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IEEE GlobalSpec's overall Customer Service score rated by its users and customers.
About IEEE GlobalSpec's Customer Service
Address
30 Tech Valley Drive Suite 102, East Greenbush, NY 12061
Website
http://www.globalspec.com
Phone Number
518-880-0200
IEEE GlobalSpec as an Employer
2.9/5
IEEE GlobalSpec has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
IEEE GlobalSpec scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of IEEE GlobalSpec would recommend the brand to a friend. ENPS measures how likely IEEE GlobalSpec employees would recommend working at IEEE GlobalSpec to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
