-72
NPS
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GlobalTranz
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About GlobalTranz's Brand
GlobalTranz is a logistics management firm specialized in carrier, supply chain and warehouse management.
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
GlobalTranz NPS
GlobalTranz's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether GlobalTranz's customers would recommend using the product based on a scale of -100 to 100.
GlobalTranz Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
GlobalTranz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Sep 2023 -71 | Sep 2023 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GlobalTranz NPS by Gender
GlobalTranz's NPS was rated -34 by Male customers on Comparably.
Male
-34
GlobalTranz's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
GlobalTranz's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GlobalTranz NPS by Usage
GlobalTranz's NPS was rated -34 points by customers who have used GlobalTranz's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
GlobalTranz Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of GlobalTranz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GlobalTranz Customer Loyalty Score by Gender
GlobalTranz's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GlobalTranz.
Male
100%
Yes
Female
N/A
Yes
GlobalTranz Customer Loyalty Score by Usage
GlobalTranz's Customer Loyalty score was rated 100% by customers who have used GlobalTranz's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GlobalTranz Product Quality
2.8/5
GlobalTranz has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock GlobalTranz's overall Product Quality score rated by its users and customers.
GlobalTranz Product Information
GlobalTranz’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.globaltranz.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
Travel
Quick Insights into GlobalTranz Product Quality
GlobalTranz's Product Quality score was rated highest by Male customers.
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Ranked GlobalTranz Product Quality the Highest
GlobalTranz Product Quality Score by Gender
GlobalTranz's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GlobalTranz.
Male
3.3/5
Female
N/A
GlobalTranz Product Quality Score by Usage
GlobalTranz's Product Quality score was rated 3.3 stars by customers who have used GlobalTranz's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GlobalTranz Pricing
GlobalTranz ROI & Value For Money
2.7/5
GlobalTranz has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into GlobalTranz ROI
GlobalTranz's ROI score was rated highest by Male customers.
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Ranked GlobalTranz ROI the Highest
GlobalTranz ROI Score by Gender
GlobalTranz's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GlobalTranz.
Male
3/5
Female
N/A
GlobalTranz ROI Score by Usage
GlobalTranz's ROI score was rated 3 stars by customers who have used GlobalTranz's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GlobalTranz Customer Satisfaction (CSAT)
GlobalTranz Customer Satisfaction (CSAT) Score
20 / 100
GlobalTranz has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GlobalTranz Customer Satisfaction
GlobalTranz's Customer Satisfaction score was rated highest by Male customers.
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Ranked GlobalTranz Customer Satisfaction the Highest
GlobalTranz Customer Satisfaction Score by Gender
GlobalTranz's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GlobalTranz.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
GlobalTranz Customer Satisfaction Score by Usage
GlobalTranz's Customer Satisfaction score was rated 33 points by customers who have used GlobalTranz's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GlobalTranz Customer Service
2.8/5
GlobalTranz has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About GlobalTranz's Customer Service
Address
Phoenix, AZ
Website
http://www.globaltranz.com
Phone Number
1 (866) 275-1407
Quick Insights into GlobalTranz Customer Service
GlobalTranz's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GlobalTranz's Customer Service score.
Ranked GlobalTranz Customer Service the Highest
GlobalTranz Customer Service Score by Gender
GlobalTranz's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GlobalTranz.
Male
3.3/5
Female
N/A
GlobalTranz Customer Service Score by Usage
GlobalTranz's Customer Service score was rated 3.3 stars by customers who have used GlobalTranz's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GlobalTranz as an Employer
4.5/5
GlobalTranz has a 4.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
GlobalTranz scored a -72 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of GlobalTranz would recommend the brand to a friend. ENPS measures how likely GlobalTranz employees would recommend working at GlobalTranz to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
