15
NPS
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Globe Telecom
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About Globe Telecom's Brand
Globe Telecom is a mobile telephony and broadband service provider.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Globe Telecom NPS
Globe Telecom's Net Promoter Score (NPS) is a 15 with 51% Promoters, 13% Passives, and 36% Detractors. Net Promoter Score tracks whether Globe Telecom's customers would recommend using the product based on a scale of -100 to 100.
Globe Telecom Overall NPS
| 51% | Promoters |
|---|---|
| 13% | Passives |
| 36% | Detractors |
Globe Telecom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 15 | Jul 2024 | 15 |
Aug 2024 17 | Aug 2024 | 17 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 14 | Nov 2024 | 14 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 15 | Apr 2025 | 15 |
May 2025 15 | May 2025 | 15 |
Oct 2025 15 | Oct 2025 | 15 |
Feb 2026 16 | Feb 2026 | 16 |
Mar 2026 15 | Mar 2026 | 15 |
Apr 2026 15 | Apr 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Globe Telecom NPS by Gender
Female customers rated Globe Telecom's NPS 8 points higher than Male customers.
Male
10
Globe Telecom's NPS was rated 10 by Male customers on Comparably.
45%
Promoters
20%
Passives
35%
Detractors
Female
18
Globe Telecom's NPS was rated 18 by Female customers on Comparably.
47%
Promoters
24%
Passives
29%
Detractors
Globe Telecom NPS by Ethnicity
Globe Telecom's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other 0 | Other | 0 |
Globe Telecom NPS by Age
Globe Telecom's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Globe Telecom NPS by Usage
Globe Telecom's NPS was rated the highest by customers who have used Globe Telecom's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -39 | 2 to 5 Years | -39 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 53 | Over 10 Years | 53 |
Globe Telecom Customer Reviews
Out of the 9 Globe Telecom customer reviews 9 were positive and 0 were constructive. Globe Telecom customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Globe Telecom Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Globe Telecom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Globe Telecom Customer Loyalty Score by Gender
Female customers rated Globe Telecom's Customer Loyalty score 6% higher than Male customers.
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Male
73%
Yes
Female
79%
Yes
Globe Telecom Customer Loyalty Score by Ethnicity
Globe Telecom's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Globe Telecom.
78
out of 100
Asian or Pacific Islander
82
out of 100
Other
Globe Telecom Customer Loyalty Score by Age
Globe Telecom's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Globe Telecom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 84% | 18-25 | 84% |
26-30 87% | 26-30 | 87% |
31-35 64% | 31-35 | 64% |
36-40 40% | 36-40 | 40% |
41-45 85% | 41-45 | 85% |
46-50 40% | 46-50 | 40% |
Globe Telecom Customer Loyalty Score by Usage
Globe Telecom's Customer Loyalty score was rated the highest by customers who have used Globe Telecom's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Globe Telecom Customer Loyalty Score by Industry
Globe Telecom's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Globe Telecom Product Quality
3.6/5
Globe Telecom has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Globe Telecom Product Information
Globe Telecom’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Globe Telecom's product the highest. Reviewers from the Telecommunications industry rated Globe Telecom the lowest at 1.6.
- Website
- http://globe.com.ph
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mobile App
Quick Insights into Globe Telecom Product Quality
Globe Telecom's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Globe Telecom's products/services for 1 to 2 Years.
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Ranked Globe Telecom Product Quality the Highest
Ranked Globe Telecom Product Quality the Lowest
Globe Telecom Product Quality Score by Gender
Female customers rated Globe Telecom's Product Quality score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Globe Telecom Product Quality Score by Ethnicity
Globe Telecom's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Globe Telecom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.7 | Other | 2.7 |
Globe Telecom Product Quality Score by Age
Globe Telecom's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Globe Telecom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.7 | 26-30 | 2.7 |
31-35 3 | 31-35 | 3 |
36-40 4 | 36-40 | 4 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.1 | 46-50 | 3.1 |
Globe Telecom Product Quality Score by Usage
Globe Telecom's Product Quality score was rated the highest by customers who have used Globe Telecom's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Globe Telecom Product Quality Score by Industry
Globe Telecom's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Globe Telecom Pricing
Globe Telecom ROI & Value For Money
3.6/5
Globe Telecom has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Globe Telecom's overall ROI score rated by its users and customers.
Globe Telecom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from Globe Telecom.
Quick Insights into Globe Telecom ROI
Globe Telecom's ROI score was rated highest by customers who have used Globe Telecom's products/services for 5 to 10 Years, and rated lowest by customers who have used Globe Telecom's products/services for 1 to 2 Years.
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Ranked Globe Telecom ROI the Highest
Ranked Globe Telecom ROI the Lowest
Globe Telecom ROI Score by Gender
Female customers rated Globe Telecom's ROI score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
Globe Telecom ROI Score by Ethnicity
Globe Telecom's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Globe Telecom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.9 | Other | 2.9 |
Globe Telecom ROI Score by Age
Globe Telecom's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Globe Telecom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3 | 26-30 | 3 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.3 | 36-40 | 3.3 |
41-45 4 | 41-45 | 4 |
46-50 3 | 46-50 | 3 |
Globe Telecom ROI Score by Usage
Globe Telecom's ROI score was rated the highest by customers who have used Globe Telecom's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Globe Telecom ROI Score by Industry
Globe Telecom's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Globe Telecom Customer Satisfaction (CSAT)
Globe Telecom Customer Satisfaction (CSAT) Score
77 / 100
Globe Telecom has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
45%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Globe Telecom Customer Satisfaction
Globe Telecom's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Globe Telecom's products/services for 1 to 2 Years.
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Ranked Globe Telecom Customer Satisfaction the Highest
Ranked Globe Telecom Customer Satisfaction the Lowest
Globe Telecom Customer Satisfaction Score by Gender
Male customers rated Globe Telecom's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Globe Telecom.
74 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 11% |
72 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
Globe Telecom Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Globe Telecom's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
36%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
4%
CSAT according to Other
Globe Telecom's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Globe Telecom.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Globe Telecom Customer Satisfaction Score by Age
Globe Telecom's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Globe Telecom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 26-30 | 58% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 41-45 | 100% |
Globe Telecom Customer Satisfaction Score by Usage
Globe Telecom's Customer Satisfaction score was rated the highest by customers who have used Globe Telecom's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Globe Telecom Customer Satisfaction Score by Industry
Globe Telecom's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Globe Telecom Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "max",
"scoreLabel": 84
},
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"label": "Telecommunications",
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"score": 33,
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}Globe Telecom Customer Service
3.5/5
Globe Telecom has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Globe Telecom's overall Customer Service score rated by its users and customers.
About Globe Telecom's Customer Service
Address
5/F Globe Telecom Plaza Pioneer cor Madison Sts, 1552
Website
http://globe.com.ph
Phone Number
63 2 797 2000
Quick Insights into Globe Telecom Customer Service
Globe Telecom's Customer Service score was rated highest by customers who have used Globe Telecom's products/services for 5 to 10 Years, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked Globe Telecom's Customer Service score.
Ranked Globe Telecom Customer Service the Highest
Ranked Globe Telecom Customer Service the Lowest
Globe Telecom Customer Service Score by Gender
Female customers rated Globe Telecom's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Globe Telecom.
Male
3/5
Female
3.7/5
Globe Telecom Customer Service Score by Ethnicity
Globe Telecom's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Globe Telecom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.9 | Other | 2.9 |
Globe Telecom Customer Service Score by Age
Globe Telecom's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Globe Telecom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3 | 31-35 | 3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.8 | 46-50 | 2.8 |
Globe Telecom Customer Service Score by Usage
Globe Telecom's Customer Service score was rated the highest by customers who have used Globe Telecom's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Globe Telecom Customer Service Score by Industry
Globe Telecom's Customer Service score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Globe Telecom as an Employer
4.5/5
Globe Telecom has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Globe Telecom scored a 15 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Globe Telecom would recommend the brand to a friend. ENPS measures how likely Globe Telecom employees would recommend working at Globe Telecom to a friend.
Net Promoter Score
15
NPS Score
| 51% | Promoters |
|---|---|
| 13% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
