81
NPS
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Brand Page
Glofox
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About Glofox's Brand
Glofox is a gym studio management software for a mobile age
Brand at a Glance
4.1/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Glofox NPS
Glofox's Net Promoter Score (NPS) is a 81 with 84% Promoters, 13% Passives, and 3% Detractors. Net Promoter Score tracks whether Glofox's customers would recommend using the product based on a scale of -100 to 100.
Glofox Overall NPS
| 84% | Promoters |
|---|---|
| 13% | Passives |
| 3% | Detractors |
Glofox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 81 | Aug 2020 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glofox NPS by Usage
Glofox's NPS was rated 89 points by customers who have used Glofox's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 89 | Less than 1 Year | 89 |
Glofox Product Quality
4.1/5
Glofox has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Glofox Product Information
Glofox serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Glofox supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Glofox’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.glofox.com
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Club Management Software
Health & Fitness Software
Yoga Studio Software
Membership Management Software
Glofox Pricing
Glofox ROI & Value For Money
4.4/5
Glofox has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Glofox Pricing Plans
Glofox has a pricing structure that accommodates small, medium, and large businesses. Starting from $110/month, Glofox uses a subscription model. For the users that are not ready to commit yet, Glofox also offers a free trial.
Who Uses Glofox?
Small Businesses
Medium Businesses
Large Enterprises
Glofox Customer Service
5/5
Glofox has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Glofox's Customer Service
Address
Dublin, Ireland
Website
http://www.glofox.com
Consumer vs. Employees
Glofox scored a 81 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Glofox would recommend the brand to a friend. ENPS measures how likely Glofox employees would recommend working at Glofox to a friend.
Net Promoter Score
81
NPS Score
| 84% | Promoters |
|---|---|
| 13% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
