0
NPS
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Brand Page
Glooko
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About Glooko's Brand
At Glooko, we’re dedicated to simplifying diabetes data management for healthcare providers and people living with diabetes and improving health outcomes through our personalized, intelligent, connected care platform. Our proven technologies strengthen connections between patients and healthcare providers, drive patient engagement and adherence via digital therapeutics, with more than 4.4 million people around the world who have used the Glooko platform. By seamlessly integrating with electronic health records, providing a unified device ecosystem, and delivering actionable insights, Glooko aims to enhance clinical workflows and improve outcomes for people with diabetes and their care providers.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Glooko NPS
Glooko's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Glooko's customers would recommend using the product based on a scale of -100 to 100.
Glooko Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Glooko NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Sep 2022 -25 | Sep 2022 | -25 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 17 | Sep 2023 | 17 |
Mar 2025 -1 | Mar 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glooko Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Glooko users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glooko Product Quality
3.8/5
Glooko has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Glooko Product Information
Glooko’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.glooko.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Glooko Pricing
Glooko ROI & Value For Money
3.7/5
Glooko has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Glooko Customer Satisfaction (CSAT)
Glooko Customer Satisfaction (CSAT) Score
80 / 100
Glooko has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Glooko Customer Service
3.6/5
Glooko has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Glooko's overall Customer Service score rated by its users and customers.
About Glooko's Customer Service
Address
579 University Avenue, Palo Alto, CA 94301
Website
http://www.glooko.com
Phone Number
650-720-5310
Glooko's Social Links
Glooko as an Employer
4.2/5
Glooko has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Glooko scored a 0 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Glooko would recommend the brand to a friend. ENPS measures how likely Glooko employees would recommend working at Glooko to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
