-33
NPS
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Glory Global Solutions
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About Glory Global Solutions' Brand
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Glory Global Solutions NPS
Glory Global Solutions's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether Glory Global Solutions's customers would recommend using the product based on a scale of -100 to 100.
Glory Global Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
Glory Global Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 -50 | Dec 2023 | -50 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glory Global Solutions Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Glory Global Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glory Global Solutions Product Quality
3.2/5
Glory Global Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Glory Global Solutions' overall Product Quality score rated by its users and customers.
Glory Global Solutions Product Information
Glory Global Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Glory Global Solutions Pricing
Glory Global Solutions ROI & Value For Money
3.2/5
Glory Global Solutions has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Glory Global Solutions Customer Satisfaction (CSAT)
Glory Global Solutions Customer Satisfaction (CSAT) Score
50 / 100
Glory Global Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Glory Global Solutions Customer Service
3.2/5
Glory Global Solutions has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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Glory Global Solutions as an Employer
2.2/5
Glory Global Solutions has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Glory Global Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Glory Global Solutions scored a -33 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Glory Global Solutions would recommend the brand to a friend. ENPS measures how likely Glory Global Solutions employees would recommend working at Glory Global Solutions to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
