24
NPS
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Glovo
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About Glovo's Brand
Glovo delivers anything in your city in minutes Our vision is to give everyone easy access to anything in their city.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Glovo NPS
Glovo's Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether Glovo's customers would recommend using the product based on a scale of -100 to 100.
Glovo Overall NPS
| 51% | Promoters |
|---|---|
| 22% | Passives |
| 27% | Detractors |
Glovo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 24 | Jul 2024 | 24 |
Sep 2024 23 | Sep 2024 | 23 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 25 | Feb 2025 | 25 |
Jun 2025 24 | Jun 2025 | 24 |
Jul 2025 24 | Jul 2025 | 24 |
Sep 2025 25 | Sep 2025 | 25 |
Oct 2025 25 | Oct 2025 | 25 |
Dec 2025 23 | Dec 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glovo NPS by Gender
Female customers rated Glovo's NPS 10 points higher than Male customers.
Male
19
Glovo's NPS was rated 19 by Male customers on Comparably.
44%
Promoters
31%
Passives
25%
Detractors
Female
29
Glovo's NPS was rated 29 by Female customers on Comparably.
58%
Promoters
13%
Passives
29%
Detractors
Glovo NPS by Ethnicity
Glovo's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 16 | Caucasian | 16 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 31 | African American/Black | 31 |
Other 21 | Other | 21 |
Glovo NPS by Age
Glovo's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Glovo NPS by Usage
Glovo's NPS was rated the highest by customers who have used Glovo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 35 | 2 to 5 Years | 35 |
Glovo Customer Reviews
Out of the 12 Glovo customer reviews 10 were positive and 2 were constructive. Glovo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Glovo Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Glovo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Glovo Customer Loyalty Score by Gender
Female customers rated Glovo's Customer Loyalty score 6% higher than Male customers.
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Male
68%
Yes
Female
74%
Yes
Glovo Customer Loyalty Score by Ethnicity
Glovo's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Glovo.
60
out of 100
Caucasian
64
out of 100
Hispanic or Latino
80
out of 100
African American/Black
74
out of 100
Other
Glovo Customer Loyalty Score by Age
Glovo's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 48% | 18-25 | 48% |
26-30 84% | 26-30 | 84% |
31-35 91% | 31-35 | 91% |
36-40 70% | 36-40 | 70% |
41-45 66% | 41-45 | 66% |
46-50 46% | 46-50 | 46% |
Glovo Customer Loyalty Score by Usage
Glovo's Customer Loyalty score was rated the highest by customers who have used Glovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Glovo Customer Loyalty Score by Industry
Glovo's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Glovo Product Quality
3.7/5
Glovo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Glovo Product Information
Glovo’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Glovo's product the highest. Reviewers from the Tech industry rated Glovo the lowest at 3.5.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into Glovo Product Quality
Glovo's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 46-50.
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Ranked Glovo Product Quality the Highest
Ranked Glovo Product Quality the Lowest
Glovo Product Quality Score by Gender
Female customers rated Glovo's Product Quality score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
Glovo Product Quality Score by Ethnicity
Glovo's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Glovo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 3.8 | Other | 3.8 |
Glovo Product Quality Score by Age
Glovo's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.7 | 46-50 | 2.7 |
Glovo Product Quality Score by Usage
Glovo's Product Quality score was rated the highest by customers who have used Glovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Glovo Product Quality Score by Industry
Glovo's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Glovo Pricing
Glovo ROI & Value For Money
3.8/5
Glovo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Glovo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Glovo.
Quick Insights into Glovo ROI
Glovo's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 46-50.
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Ranked Glovo ROI the Highest
Ranked Glovo ROI the Lowest
Glovo ROI Score by Gender
Female customers rated Glovo's ROI score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
Glovo ROI Score by Ethnicity
Glovo's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Glovo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 4 | Other | 4 |
Glovo ROI Score by Age
Glovo's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Glovo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.3 | 36-40 | 3.3 |
41-45 4.2 | 41-45 | 4.2 |
46-50 2.9 | 46-50 | 2.9 |
Glovo ROI Score by Usage
Glovo's ROI score was rated the highest by customers who have used Glovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Glovo ROI Score by Industry
Glovo's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Glovo Customer Satisfaction (CSAT)
Glovo Customer Satisfaction (CSAT) Score
76 / 100
Glovo has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
46%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glovo Customer Satisfaction
Glovo's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Glovo Customer Satisfaction the Highest
Ranked Glovo Customer Satisfaction the Lowest
Glovo Customer Satisfaction Score by Gender
Female customers rated Glovo's Customer Satisfaction score 13 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
88 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 4% |
Glovo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Glovo's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
22%
Satisfied
61%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to Hispanic or Latino
Glovo's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Glovo's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.
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82 / 100
Very Satisfied
32%
Satisfied
50%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Other
Glovo's Customer Satisfaction (CSAT) score was rated 79% according to Other users and customers.
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79 / 100
Very Satisfied
21%
Satisfied
58%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
0%
Glovo Customer Satisfaction Score by Age
Glovo's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 59% | |||||||||||||||
| 26-30 | 88% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 89% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 60% |
Glovo Customer Satisfaction Score by Usage
Glovo's Customer Satisfaction score was rated the highest by customers who have used Glovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Glovo Customer Satisfaction Score by Industry
Glovo's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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{
"title": "Glovo Customer Satisfaction Score by Industry",
"text": "Glovo's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
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"groupId": 501,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
{
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"groupId": 504,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Glovo's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Retail",
"groupId": 559,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Glovo's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
}
]
}Glovo Customer Service
3.8/5
Glovo has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Glovo's Customer Service
Address
C/ Pallars 190, 08005 Spain
Website
https://jobs.glovoapp.com/en/
Glovo's Social Links
Quick Insights into Glovo Customer Service
Glovo's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Glovo's products/services for Less than 1 Year.
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Ranked Glovo Customer Service the Highest
Ranked Glovo Customer Service the Lowest
Glovo Customer Service Score by Gender
Female customers rated Glovo's Customer Service score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
Glovo Customer Service Score by Ethnicity
Glovo's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Glovo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.8 | Other | 3.8 |
Glovo Customer Service Score by Age
Glovo's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Glovo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.3 | 46-50 | 3.3 |
Glovo Customer Service Score by Usage
Glovo's Customer Service score was rated the highest by customers who have used Glovo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Glovo Customer Service Score by Industry
Glovo's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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Glovo as an Employer
3.3/5
Glovo has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Glovo scored a 24 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Glovo would recommend the brand to a friend. ENPS measures how likely Glovo employees would recommend working at Glovo to a friend.
Net Promoter Score
24
NPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
