-12
NPS
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Glow
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About Glow's Brand
Glow is a fertility app that crunches and analyzes vast quantities of data to help users take control of their reproductive health.
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Glow NPS
Glow's Net Promoter Score (NPS) is a -12 with 33% Promoters, 22% Passives, and 45% Detractors. Net Promoter Score tracks whether Glow's customers would recommend using the product based on a scale of -100 to 100.
Glow Overall NPS
| 33% | Promoters |
|---|---|
| 22% | Passives |
| 45% | Detractors |
Glow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -13 | Jan 2024 | -13 |
Feb 2024 -13 | Feb 2024 | -13 |
Mar 2024 -12 | Mar 2024 | -12 |
Jun 2024 -11 | Jun 2024 | -11 |
Jul 2024 -12 | Jul 2024 | -12 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -13 | Oct 2024 | -13 |
Nov 2024 -13 | Nov 2024 | -13 |
Dec 2024 -13 | Dec 2024 | -13 |
Jan 2025 -13 | Jan 2025 | -13 |
Oct 2025 -13 | Oct 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glow NPS by Gender
Glow's NPS was rated -21 by Female customers on Comparably.
Female
-21
Glow's NPS was rated -21 by Female customers on Comparably.
31%
Promoters
17%
Passives
52%
Detractors
Male
N/A
Glow's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Glow NPS by Ethnicity
Glow's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black -17 | African American/Black | -17 |
Glow NPS by Age
Glow's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Glow NPS by Usage
Glow's NPS was rated the highest by customers who have used Glow's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -47 | Less than 1 Year | -47 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Glow Customer Reviews
Out of the 5 Glow customer reviews 2 were positive and 3 were constructive. Glow customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Glow Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Glow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glow Customer Loyalty Score by Gender
Glow's Customer Loyalty score was rated 66 by Female customers on Comparably.
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Female
66%
Yes
Male
N/A
Yes
Glow Customer Loyalty Score by Ethnicity
Glow's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Glow.
42
out of 100
Caucasian
93
out of 100
African American/Black
Glow Customer Loyalty Score by Age
Glow's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Glow.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
26-30 70% | 26-30 | 70% |
31-35 40% | 31-35 | 40% |
36-40 25% | 36-40 | 25% |
41-45 40% | 41-45 | 40% |
Glow Customer Loyalty Score by Usage
Glow's Customer Loyalty score was rated the highest by customers who have used Glow's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Glow Customer Loyalty Score by Industry
Glow's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Glow Product Quality
3.2/5
Glow has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Glow Product Information
Glow’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Glow's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Glow the lowest at 2.1.
- Website
- http://glowing.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Mobile App
SaaS
Quick Insights into Glow Product Quality
Glow's Product Quality score was rated highest by customers who have used Glow's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Glow Product Quality the Highest
Ranked Glow Product Quality the Lowest
Glow Product Quality Score by Gender
Glow's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Glow Product Quality Score by Ethnicity
Glow's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Glow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 3.4 | African American/Black | 3.4 |
Glow Product Quality Score by Age
Glow's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Glow.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.1 | 41-45 | 2.1 |
Glow Product Quality Score by Usage
Glow's Product Quality score was rated the highest by customers who have used Glow's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Glow Product Quality Score by Industry
Glow's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Glow Pricing
Glow ROI & Value For Money
2.9/5
Glow has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Glow Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Glow.
Quick Insights into Glow ROI
Glow's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Glow ROI the Highest
Ranked Glow ROI the Lowest
Glow ROI Score by Gender
Glow's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Glow.
Female
2.7/5
Male
N/A
Glow ROI Score by Ethnicity
Glow's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Glow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.9 | African American/Black | 2.9 |
Glow ROI Score by Age
Glow's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Glow.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2 | 26-30 | 2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.6 | 41-45 | 1.6 |
Glow ROI Score by Usage
Glow's ROI score was rated the highest by customers who have used Glow's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Glow ROI Score by Industry
Glow's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Glow Customer Satisfaction (CSAT)
Glow Customer Satisfaction (CSAT) Score
56 / 100
Glow has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
28%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glow Customer Satisfaction
Glow's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Glow's Customer Satisfaction.
Ranked Glow Customer Satisfaction the Highest
Ranked Glow Customer Satisfaction the Lowest
Glow Customer Satisfaction Score by Gender
Glow's Customer Satisfaction score was rated 49 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Glow.
49 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 16% | |
Very Dissatisfied | 29% |
Glow Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Glow's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
8%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
23%
Very Dissatisfied
38%
CSAT according to African American/Black
Glow's Customer Satisfaction (CSAT) score was rated 59% according to African American/Black users and customers.
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59 / 100
Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
25%
Glow Customer Satisfaction Score by Age
Glow's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Glow.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 20% |
Glow Customer Satisfaction Score by Usage
Glow's Customer Satisfaction score was rated the highest by customers who have used Glow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Glow Customer Satisfaction Score by Industry
Glow's Customer Satisfaction score was rated 60 points by Education industry customers.
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{
"title": "Glow Customer Satisfaction Score by Industry",
"text": "Glow's Customer Satisfaction score was rated 60 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Glow's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Glow Customer Service
2.9/5
Glow has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Glow's overall Customer Service score rated by its users and customers.
About Glow's Customer Service
Address
San Francisco, CA 94104
Website
http://glowing.com
Quick Insights into Glow Customer Service
Glow's Customer Service score was rated highest by customers who have used Glow's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Glow's Customer Service score.
Ranked Glow Customer Service the Highest
Ranked Glow Customer Service the Lowest
Glow Customer Service Score by Gender
Glow's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Glow.
Female
2.7/5
Male
N/A
Glow Customer Service Score by Ethnicity
Glow's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Glow.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.9 | African American/Black | 2.9 |
Glow Customer Service Score by Age
Glow's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Glow.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2 | 31-35 | 2 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2 | 41-45 | 2 |
Glow Customer Service Score by Usage
Glow's Customer Service score was rated the highest by customers who have used Glow's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Glow Customer Service Score by Industry
Glow's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Glow as an Employer
4.1/5
Glow has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Glow scored a -12 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Glow would recommend the brand to a friend. ENPS measures how likely Glow employees would recommend working at Glow to a friend.
Net Promoter Score
-12
NPS Score
| 33% | Promoters |
|---|---|
| 22% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
