-14
NPS
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Glowforge
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About Glowforge's Brand
Glowforge is a 3D laser printer that can cut and engrave dozens of beautiful materials.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Glowforge NPS
Glowforge's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Glowforge's customers would recommend using the product based on a scale of -100 to 100.
Glowforge Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Glowforge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 19 | Dec 2021 | 19 |
Jan 2022 12 | Jan 2022 | 12 |
May 2022 5 | May 2022 | 5 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Apr 2023 -6 | Apr 2023 | -6 |
Jun 2023 -8 | Jun 2023 | -8 |
Aug 2023 -13 | Aug 2023 | -13 |
Oct 2023 -12 | Oct 2023 | -12 |
Jan 2024 -16 | Jan 2024 | -16 |
Jul 2025 -11 | Jul 2025 | -11 |
Sep 2025 -15 | Sep 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glowforge NPS by Usage
Glowforge's NPS was rated -72 points by customers who have used Glowforge's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -72 | 2 to 5 Years | -72 |
Glowforge Customer Reviews
Out of the 2 Glowforge customer reviews 0 were positive and 2 were constructive. Glowforge customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Glowforge Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Glowforge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glowforge Customer Loyalty Score by Usage
Glowforge's Customer Loyalty score was rated 87% by customers who have used Glowforge's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Glowforge Product Quality
3.4/5
Glowforge has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Glowforge Product Information
Glowforge’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://glowforge.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Glowforge Product Quality
Glowforge's Product Quality score was rated highest by customers who have used Glowforge's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Glowforge's Product Quality.
Ranked Glowforge Product Quality the Highest
Glowforge Product Quality Score by Usage
Glowforge's Product Quality score was rated 1.9 stars by customers who have used Glowforge's products/services for 2 to 5 Years.
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Glowforge Pricing
Glowforge ROI & Value For Money
3.1/5
Glowforge has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Glowforge ROI
Glowforge's ROI score was rated highest by customers who have used Glowforge's products/services for 2 to 5 Years.
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Ranked Glowforge ROI the Highest
Glowforge ROI Score by Usage
Glowforge's ROI score was rated 1.8 stars by customers who have used Glowforge's products/services for 2 to 5 Years.
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Glowforge Customer Satisfaction (CSAT)
Glowforge Customer Satisfaction (CSAT) Score
41 / 100
Glowforge has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
25%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glowforge Customer Satisfaction
Glowforge's Customer Satisfaction score was rated highest by customers who have used Glowforge's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Glowforge's Customer Satisfaction.
Ranked Glowforge Customer Satisfaction the Highest
Glowforge Customer Satisfaction Score by Usage
Glowforge's Customer Satisfaction score was rated 34 points by customers who have used Glowforge's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Glowforge Customer Service
3/5
Glowforge has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Glowforge's Customer Service
Address
2944 First Ave South, Seattle, WA
Website
http://glowforge.com
Phone Number
+1 (855) 569-4878
Quick Insights into Glowforge Customer Service
Glowforge's Customer Service score was rated highest by customers who have used Glowforge's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Glowforge's Customer Service score.
Ranked Glowforge Customer Service the Highest
Glowforge Customer Service Score by Usage
Glowforge's Customer Service score was rated 1.5 stars by customers who have used Glowforge's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Glowforge as an Employer
3.2/5
Glowforge has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Glowforge scored a -14 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Glowforge would recommend the brand to a friend. ENPS measures how likely Glowforge employees would recommend working at Glowforge to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
