0
NPS
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GlowTouch Technologies
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About GlowTouch Technologies' Brand
GlowTouch Technologies is an award-winning technology company that provides custom IT services to businesses around the globe.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
GlowTouch Technologies NPS
GlowTouch Technologies's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether GlowTouch Technologies's customers would recommend using the product based on a scale of -100 to 100.
GlowTouch Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
GlowTouch Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GlowTouch Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GlowTouch Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GlowTouch Technologies Product Quality
4.5/5
GlowTouch Technologies has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GlowTouch Technologies' overall Product Quality score rated by its users and customers.
GlowTouch Technologies Product Information
GlowTouch Technologies’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.glowtouch.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
GlowTouch Technologies Pricing
GlowTouch Technologies ROI & Value For Money
4.2/5
GlowTouch Technologies has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GlowTouch Technologies' overall ROI score rated by its users and customers.
GlowTouch Technologies Customer Satisfaction (CSAT)
GlowTouch Technologies Customer Satisfaction (CSAT) Score
50 / 100
GlowTouch Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GlowTouch Technologies Customer Service
3.7/5
GlowTouch Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GlowTouch Technologies' overall Customer Service score rated by its users and customers.
About GlowTouch Technologies's Customer Service
Address
4360 Brownsboro Rd., Suite 200, Louisville, KY 40207
Website
https://www.glowtouch.com
Phone Number
5024101732
GlowTouch Technologies as an Employer
2.2/5
GlowTouch Technologies has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of GlowTouch Technologies
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
GlowTouch Technologies scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of GlowTouch Technologies would recommend the brand to a friend. ENPS measures how likely GlowTouch Technologies employees would recommend working at GlowTouch Technologies to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
