0
NPS
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GLP Attorneys
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About GLP Attorneys' Brand
Commitment, creativity, compassion and collaboration. You can call them the four C’s, if you like. We call them the core values that drive us to work together and work harder to get results in personal injury law cases when others cannot or will not. Our personal injury lawyers have represented wrongfully injured clients across Washington State and the Pacific Northwest for over three decades, and that legal experience shows in the personal injury law work we do for them. Our personal injury law firm specializes in personal injury law cases throughout Washington State involving auto accidents, brain injuries, construction accidents, nursing home abuse and neglect, product liability, workplace injury, wrongful death, and more. GLP Attorneys personal injury law firm handles cases with personal injury law attorney offices in Seattle, Tacoma, Port Orchard, Spokane, Burlington, the Tri-Cities, Wenatchee, Vancouver and Bellingham.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
4.2/5
Customer Service
GLP Attorneys NPS
GLP Attorneys's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether GLP Attorneys's customers would recommend using the product based on a scale of -100 to 100.
GLP Attorneys Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
GLP Attorneys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
May 2024 0 | May 2024 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GLP Attorneys Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GLP Attorneys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GLP Attorneys Product Quality
2.7/5
GLP Attorneys has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GLP Attorneys' overall Product Quality score rated by its users and customers.
GLP Attorneys Product Information
GLP Attorneys’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Legal
GLP Attorneys Pricing
GLP Attorneys ROI & Value For Money
2.5/5
GLP Attorneys has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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GLP Attorneys Customer Satisfaction (CSAT)
GLP Attorneys Customer Satisfaction (CSAT) Score
50 / 100
GLP Attorneys has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GLP Attorneys Customer Service
4.2/5
GLP Attorneys has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About GLP Attorneys's Customer Service
Address
2601 4th Ave, 6th Floor, Seattle, WA 98121
Website
https://www.glpattorneys.com/
Phone Number
206.448.1992
GLP Attorneys's Social Links
GLP Attorneys as an Employer
4.5/5
GLP Attorneys has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GLP Attorneys scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of GLP Attorneys would recommend the brand to a friend. ENPS measures how likely GLP Attorneys employees would recommend working at GLP Attorneys to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 55% | Promoters |
|---|---|
| 40% | Passive |
| 5% | Detractors |
