-39
NPS
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Brand Page
Glu Mobile
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About Glu Mobile's Brand
Glumobile .
Brand at a Glance
83%
Customer Loyalty
2.4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Glu Mobile NPS
Glu Mobile's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Glu Mobile's customers would recommend using the product based on a scale of -100 to 100.
Glu Mobile Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Glu Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Sep 2020 -25 | Sep 2020 | -25 |
Nov 2020 -40 | Nov 2020 | -40 |
Apr 2021 -43 | Apr 2021 | -43 |
Jan 2022 -25 | Jan 2022 | -25 |
Jul 2022 -33 | Jul 2022 | -33 |
Oct 2022 -40 | Oct 2022 | -40 |
Nov 2022 -27 | Nov 2022 | -27 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -43 | May 2023 | -43 |
Oct 2023 -46 | Oct 2023 | -46 |
Dec 2023 -37 | Dec 2023 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glu Mobile NPS by Gender
Female customers rated Glu Mobile's NPS 33 points higher than Male customers.
Male
-100
Glu Mobile's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-67
Glu Mobile's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Glu Mobile NPS by Usage
Glu Mobile's NPS was rated -100 points by customers who have used Glu Mobile's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Glu Mobile Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Glu Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glu Mobile Customer Loyalty Score by Gender
Male customers rated Glu Mobile's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Glu Mobile.
Male
100%
Yes
Female
70%
Yes
Glu Mobile Customer Loyalty Score by Usage
Glu Mobile's Customer Loyalty score was rated the highest by customers who have used Glu Mobile's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Glu Mobile Product Quality
2.4/5
Glu Mobile has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Glu Mobile's overall Product Quality score rated by its users and customers.
Glu Mobile Product Information
Glu Mobile’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.glu.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Gaming
Mobile App
SaaS
Quick Insights into Glu Mobile Product Quality
Glu Mobile's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Glu Mobile Product Quality the Highest
Ranked Glu Mobile Product Quality the Lowest
Glu Mobile Product Quality Score by Gender
Female customers rated Glu Mobile's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Glu Mobile.
Male
1.5/5
Female
2/5
Glu Mobile Product Quality Score by Usage
Glu Mobile's Product Quality score was rated 1.5 stars by customers who have used Glu Mobile's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Glu Mobile Pricing
Glu Mobile ROI & Value For Money
2/5
Glu Mobile has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Glu Mobile's overall ROI score rated by its users and customers.
Quick Insights into Glu Mobile ROI
Glu Mobile's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Glu Mobile's ROI score.
Ranked Glu Mobile ROI the Highest
Ranked Glu Mobile ROI the Lowest
Glu Mobile ROI Score by Gender
Female customers rated Glu Mobile's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Glu Mobile.
Male
1.5/5
Female
1.6/5
Glu Mobile ROI Score by Usage
Glu Mobile's ROI score was rated 1.5 stars by customers who have used Glu Mobile's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Glu Mobile Customer Satisfaction (CSAT)
Glu Mobile Customer Satisfaction (CSAT) Score
25 / 100
Glu Mobile has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Glu Mobile Customer Service
2/5
Glu Mobile has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Glu Mobile's overall Customer Service score rated by its users and customers.
About Glu Mobile's Customer Service
Address
San Francisco, CA
Website
http://www.glu.com
Quick Insights into Glu Mobile Customer Service
Glu Mobile's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Glu Mobile's Customer Service score.
Ranked Glu Mobile Customer Service the Highest
Ranked Glu Mobile Customer Service the Lowest
Glu Mobile Customer Service Score by Gender
Female customers rated Glu Mobile's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Glu Mobile.
Male
1.5/5
Female
1.6/5
Glu Mobile Customer Service Score by Usage
Glu Mobile's Customer Service score was rated 1.5 stars by customers who have used Glu Mobile's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Glu Mobile as an Employer
3.4/5
Glu Mobile has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Glu Mobile scored a -39 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Glu Mobile would recommend the brand to a friend. ENPS measures how likely Glu Mobile employees would recommend working at Glu Mobile to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 19% | Promoters |
|---|---|
| 50% | Passive |
| 31% | Detractors |
