-31
NPS
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Glympse
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About Glympse's Brand
Glympse is the pioneer in real-time location sharing technology.
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Glympse NPS
Glympse's Net Promoter Score (NPS) is a -31 with 27% Promoters, 15% Passives, and 58% Detractors. Net Promoter Score tracks whether Glympse's customers would recommend using the product based on a scale of -100 to 100.
Glympse Overall NPS
| 27% | Promoters |
|---|---|
| 15% | Passives |
| 58% | Detractors |
Glympse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -42 | Sep 2023 | -42 |
Nov 2023 -39 | Nov 2023 | -39 |
Dec 2023 -39 | Dec 2023 | -39 |
Jan 2024 -40 | Jan 2024 | -40 |
Mar 2024 -42 | Mar 2024 | -42 |
May 2024 -44 | May 2024 | -44 |
Aug 2024 -39 | Aug 2024 | -39 |
Sep 2024 -33 | Sep 2024 | -33 |
Jan 2025 -36 | Jan 2025 | -36 |
Feb 2025 -32 | Feb 2025 | -32 |
Jul 2025 -32 | Jul 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glympse NPS by Gender
Male customers rated Glympse's NPS 46 points higher than Female customers.
Male
-25
Glympse's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-71
Glympse's NPS was rated -71 by Female customers on Comparably.
0%
Promoters
29%
Passives
71%
Detractors
Glympse NPS by Ethnicity
Glympse's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Other -20 | Other | -20 |
Glympse NPS by Age
Glympse's NPS was rated -50 points by customers ages 51-55 on Comparably.
Glympse NPS by Usage
Glympse's NPS was rated the highest by customers who have used Glympse's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Glympse Customer Reviews
Out of the 4 Glympse customer reviews 2 were positive and 2 were constructive. Glympse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Glympse Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Glympse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glympse Customer Loyalty Score by Gender
Female customers rated Glympse's Customer Loyalty score 17% higher than Male customers.
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Male
70%
Yes
Female
87%
Yes
Glympse Customer Loyalty Score by Ethnicity
Glympse's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Glympse.
72
out of 100
Caucasian
82
out of 100
Other
Glympse Customer Loyalty Score by Age
Glympse's Customer Loyalty score was rated 85% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Glympse.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 85% | 51-55 | 85% |
Glympse Customer Loyalty Score by Usage
Glympse's Customer Loyalty score was rated the highest by customers who have used Glympse's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Glympse Product Quality
3/5
Glympse has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Glympse Product Information
Glympse’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.glympse.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
On Demand
SaaS
Quick Insights into Glympse Product Quality
Glympse's Product Quality score was rated highest by customers who have used Glympse's products/services for 5 to 10 Years, and rated lowest by customers who have used Glympse's products/services for Less than 1 Year.
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Ranked Glympse Product Quality the Highest
Ranked Glympse Product Quality the Lowest
Glympse Product Quality Score by Gender
Female customers rated Glympse's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Glympse.
Male
2.8/5
Female
3.1/5
Glympse Product Quality Score by Ethnicity
Glympse's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Glympse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.2 | Other | 3.2 |
Glympse Product Quality Score by Age
Glympse's Product Quality score was rated 2.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Glympse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
Glympse Product Quality Score by Usage
Glympse's Product Quality score was rated the highest by customers who have used Glympse's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Glympse Pricing
Glympse ROI & Value For Money
3.1/5
Glympse has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Glympse ROI
Glympse's ROI score was rated highest by customers who have used Glympse's products/services for 5 to 10 Years, and rated lowest by customers who have used Glympse's products/services for Less than 1 Year.
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Ranked Glympse ROI the Highest
Ranked Glympse ROI the Lowest
Glympse ROI Score by Gender
Glympse's ROI score was rated 2.9 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Glympse.
Male
2.9/5
Female
2.9/5
Glympse ROI Score by Ethnicity
Glympse's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Glympse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.5 | Other | 3.5 |
Glympse ROI Score by Age
Glympse's ROI score was rated 2.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Glympse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
Glympse ROI Score by Usage
Glympse's ROI score was rated the highest by customers who have used Glympse's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Glympse Customer Satisfaction (CSAT)
Glympse Customer Satisfaction (CSAT) Score
47 / 100
Glympse has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
27%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
14%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glympse Customer Satisfaction
Glympse's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Glympse's Customer Satisfaction.
Ranked Glympse Customer Satisfaction the Highest
Ranked Glympse Customer Satisfaction the Lowest
Glympse Customer Satisfaction Score by Gender
Male customers rated Glympse's Customer Satisfaction score 27 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Glympse.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Glympse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Glympse's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Glympse.
33 / 100
Very Satisfied
8%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
17%
Glympse Customer Satisfaction Score by Usage
Glympse's Customer Satisfaction score was rated 33 points by customers who have used Glympse's products/services for Less than 1 Year.
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Glympse Customer Service
3.2/5
Glympse has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Glympse's Customer Service
Address
1424 11th Ave #300, Seattle, WA 98021
Website
http://www.glympse.com
Phone Number
(206) 237-1010
Glympse's Social Links
Quick Insights into Glympse Customer Service
Glympse's Customer Service score was rated highest by customers who have used Glympse's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Glympse's Customer Service score.
Ranked Glympse Customer Service the Highest
Ranked Glympse Customer Service the Lowest
Glympse Customer Service Score by Gender
Female customers rated Glympse's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Glympse.
Male
3.1/5
Female
3.4/5
Glympse Customer Service Score by Ethnicity
Glympse's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Glympse.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 3.1 | Other | 3.1 |
Glympse Customer Service Score by Age
Glympse's Customer Service score was rated 2.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Glympse.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
Glympse Customer Service Score by Usage
Glympse's Customer Service score was rated the highest by customers who have used Glympse's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Glympse as an Employer
2.6/5
Glympse has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Glympse scored a -31 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Glympse would recommend the brand to a friend. ENPS measures how likely Glympse employees would recommend working at Glympse to a friend.
Net Promoter Score
-31
NPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
