0
NPS
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Brand Page
GM Nameplate
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About GM Nameplate's Brand
"GM Nameplate manufactures product identification components including nameplates, decals, labels and electronic input devices."
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3/5
Customer Service
GM Nameplate NPS
GM Nameplate's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether GM Nameplate's customers would recommend using the product based on a scale of -100 to 100.
GM Nameplate Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
GM Nameplate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GM Nameplate Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GM Nameplate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GM Nameplate Product Quality
4/5
GM Nameplate has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GM Nameplate's overall Product Quality score rated by its users and customers.
GM Nameplate Product Information
GM Nameplate’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.gmnameplate.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Paper and Forest Products
Agriculture & Farming
GM Nameplate Pricing
GM Nameplate ROI & Value For Money
4/5
GM Nameplate has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GM Nameplate's overall ROI score rated by its users and customers.
GM Nameplate Customer Service
3/5
GM Nameplate has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock GM Nameplate's overall Customer Service score rated by its users and customers.
About GM Nameplate's Customer Service
Address
Seattle, WA
Website
www.gmnameplate.com
GM Nameplate as an Employer
2.9/5
GM Nameplate has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
GM Nameplate scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of GM Nameplate would recommend the brand to a friend. ENPS measures how likely GM Nameplate employees would recommend working at GM Nameplate to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
