-50
NPS
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GMI
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About GMI's Brand
GMI (Global Market Insite) provides comprehensive integrated solutions for market research firms in the global intelligence sector.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
GMI NPS
GMI's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether GMI's customers would recommend using the product based on a scale of -100 to 100.
GMI Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
GMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Dec 2022 -50 | Dec 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GMI Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GMI Product Quality
4.5/5
GMI has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GMI's overall Product Quality score rated by its users and customers.
GMI Product Information
GMI’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.gmi-mr.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
SaaS
GMI Pricing
GMI ROI & Value For Money
4.5/5
GMI has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GMI's overall ROI score rated by its users and customers.
GMI Customer Satisfaction (CSAT)
GMI Customer Satisfaction (CSAT) Score
100 / 100
GMI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GMI Customer Service
4.5/5
GMI has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GMI's overall Customer Service score rated by its users and customers.
About GMI's Customer Service
Address
1100 112th Avenue NE, Suite 200, Bellevue, WA
Website
http://www.gmi-mr.com
Phone Number
206-315-9300
GMI as an Employer
2.6/5
GMI has a 2.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
GMI scored a -50 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of GMI would recommend the brand to a friend. ENPS measures how likely GMI employees would recommend working at GMI to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
