11
NPS
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GMMB
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About GMMB's Brand
"GMMB creates connective campaigns that engineer social change from the bottom up, top down and peer to peer."
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
GMMB NPS
GMMB's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether GMMB's customers would recommend using the product based on a scale of -100 to 100.
GMMB Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
GMMB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Feb 2022 66 | Feb 2022 | 66 |
Mar 2022 25 | Mar 2022 | 25 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 -1 | Oct 2022 | -1 |
Sep 2023 13 | Sep 2023 | 13 |
Jan 2024 11 | Jan 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GMMB Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of GMMB users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GMMB Product Quality
3.6/5
GMMB has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock GMMB's overall Product Quality score rated by its users and customers.
GMMB Product Information
GMMB’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.gmmb.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
GMMB Pricing
GMMB ROI & Value For Money
3.7/5
GMMB has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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GMMB Customer Satisfaction (CSAT)
GMMB Customer Satisfaction (CSAT) Score
83 / 100
GMMB has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GMMB Customer Service
3.6/5
GMMB has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock GMMB's overall Customer Service score rated by its users and customers.
About GMMB's Customer Service
Address
Washington, GA
Website
www.gmmb.com
GMMB as an Employer
2.8/5
GMMB has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GMMB scored a 11 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of GMMB would recommend the brand to a friend. ENPS measures how likely GMMB employees would recommend working at GMMB to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
