11
NPS
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GMR Marketing
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About GMR Marketing's Brand
GMR Mark pioneered event marketing 35 years ago, and we've never stopped leading the way—pushing the boundaries and redefining the industry.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
GMR Marketing NPS
GMR Marketing's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether GMR Marketing's customers would recommend using the product based on a scale of -100 to 100.
GMR Marketing Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
GMR Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -33 | Oct 2021 | -33 |
Nov 2021 -25 | Nov 2021 | -25 |
Jan 2022 -17 | Jan 2022 | -17 |
Nov 2022 -37 | Nov 2022 | -37 |
Aug 2023 -22 | Aug 2023 | -22 |
Sep 2023 -20 | Sep 2023 | -20 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 0 | Feb 2024 | 0 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 12 | Jan 2025 | 12 |
Mar 2025 18 | Mar 2025 | 18 |
Sep 2025 11 | Sep 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GMR Marketing Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of GMR Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GMR Marketing Product Quality
4/5
GMR Marketing has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GMR Marketing's overall Product Quality score rated by its users and customers.
GMR Marketing Product Information
GMR Marketing’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://gmrmarketing.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
GMR Marketing Pricing
GMR Marketing ROI & Value For Money
4/5
GMR Marketing has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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GMR Marketing Customer Satisfaction (CSAT)
GMR Marketing Customer Satisfaction (CSAT) Score
77 / 100
GMR Marketing has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GMR Marketing Customer Service
4/5
GMR Marketing has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GMR Marketing's overall Customer Service score rated by its users and customers.
About GMR Marketing's Customer Service
Address
New Berlin, WI
Website
http://gmrmarketing.com
GMR Marketing as an Employer
2.8/5
GMR Marketing has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
GMR Marketing scored a 11 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of GMR Marketing would recommend the brand to a friend. ENPS measures how likely GMR Marketing employees would recommend working at GMR Marketing to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 31% | Promoters |
|---|---|
| 22% | Passive |
| 47% | Detractors |
