50
NPS
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GMR Transcription Services
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About GMR Transcription Services' Brand
GMR Transcription Services, Inc. provides accurate transcription and translation services with accuracy guarantee by 100% US based transcribers.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
3.7/5
Customer Service
GMR Transcription Services NPS
GMR Transcription Services's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether GMR Transcription Services's customers would recommend using the product based on a scale of -100 to 100.
GMR Transcription Services Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
GMR Transcription Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GMR Transcription Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GMR Transcription Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GMR Transcription Services Product Quality
4.5/5
GMR Transcription Services has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GMR Transcription Services' overall Product Quality score rated by its users and customers.
GMR Transcription Services Product Information
GMR Transcription Services’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Business and Consumer Services
GMR Transcription Services Pricing
GMR Transcription Services ROI & Value For Money
4.5/5
GMR Transcription Services has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GMR Transcription Services' overall ROI score rated by its users and customers.
GMR Transcription Services Customer Satisfaction (CSAT)
GMR Transcription Services Customer Satisfaction (CSAT) Score
100 / 100
GMR Transcription Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GMR Transcription Services Customer Service
3.7/5
GMR Transcription Services has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GMR Transcription Services' overall Customer Service score rated by its users and customers.
About GMR Transcription Services's Customer Service
Address
2552 Walnut Ave. Suite 100, Tustin, CA 92780
Website
https://www.gmrtranscription.com/
Phone Number
800-731-7412
GMR Transcription Services's Social Links
GMR Transcription Services as an Employer
4.7/5
GMR Transcription Services has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GMR Transcription Services scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of GMR Transcription Services would recommend the brand to a friend. ENPS measures how likely GMR Transcription Services employees would recommend working at GMR Transcription Services to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
