-11
NPS
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Brand Page
Go2
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About Go2 Brand
We build engaged and high-performing frontline teams.
Brand at a Glance
82%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Go2 NPS
Go2's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Go2's customers would recommend using the product based on a scale of -100 to 100.
Go2 Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Go2 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -66 | Nov 2022 | -66 |
Dec 2022 -25 | Dec 2022 | -25 |
Mar 2023 -34 | Mar 2023 | -34 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 -11 | Jun 2023 | -11 |
Jul 2023 -9 | Jul 2023 | -9 |
Aug 2023 8 | Aug 2023 | 8 |
Jan 2024 -1 | Jan 2024 | -1 |
Aug 2024 -6 | Aug 2024 | -6 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -12 | Jan 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Go2 Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Go2 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Go2 Product Quality
3.1/5
Go2 has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Go2 Product Information
Go2’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://go2.io
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Go2 Pricing
Go2 ROI & Value For Money
3.2/5
Go2 has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Go2 Customer Satisfaction (CSAT)
Go2 Customer Satisfaction (CSAT) Score
65 / 100
Go2 has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
43%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Go2 Customer Service
3.3/5
Go2 has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Go2's Customer Service
Address
Philadelphia, PA
Website
http://go2.io
Phone Number
(617)457-7870
Go2 as an Employer
Consumer vs. Employees
Go2 scored a -11 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Go2 would recommend the brand to a friend. ENPS measures how likely Go2 employees would recommend working at Go2 to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 26% | Promoters |
|---|---|
| 29% | Passive |
| 45% | Detractors |
