0
NPS
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Goal Zero
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About Goal Zero's Brand
Goal Zero develops portable solar power systems, including solar panels, portable power packs, generators, chargers and accessories.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Goal Zero NPS
Goal Zero's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Goal Zero's customers would recommend using the product based on a scale of -100 to 100.
Goal Zero Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Goal Zero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goal Zero Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Goal Zero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goal Zero Product Quality
1.5/5
Goal Zero has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goal Zero's overall Product Quality score rated by its users and customers.
Goal Zero Product Information
Goal Zero’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://goalzero.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
SaaS
Goal Zero Pricing
Goal Zero ROI & Value For Money
1.5/5
Goal Zero has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goal Zero's overall ROI score rated by its users and customers.
Goal Zero Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goal Zero Customer Service
1.5/5
Goal Zero has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goal Zero's overall Customer Service score rated by its users and customers.
About Goal Zero's Customer Service
Address
675 West 14600 South, Salt Lake City, UT
Website
http://goalzero.com
Phone Number
213-972-4500
Goal Zero as an Employer
Consumer vs. Employees
Goal Zero scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Goal Zero would recommend the brand to a friend. ENPS measures how likely Goal Zero employees would recommend working at Goal Zero to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
