100
NPS
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Godrej Agrovet
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About Godrej Agrovet's Brand
Manufacturer of research and development backed agriculture and poultry based products intended to improve the productivity of Indian agriculture. The company's agriculture and poultry based products include agri input, animal feed, oil palm and plant biotech and Godrej Tyson Foods, enabling the farmers to sustainably increase crop and livestock yields.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Godrej Agrovet NPS
Godrej Agrovet's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Godrej Agrovet's customers would recommend using the product based on a scale of -100 to 100.
Godrej Agrovet Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Godrej Agrovet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Godrej Agrovet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Godrej Agrovet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Godrej Agrovet Product Quality
4.5/5
Godrej Agrovet has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Godrej Agrovet's overall Product Quality score rated by its users and customers.
Godrej Agrovet Product Information
Godrej Agrovet’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.godrejagrovet.com
- Company Size
- 1,001-5,000 Employees
Godrej Agrovet Pricing
Godrej Agrovet ROI & Value For Money
4.5/5
Godrej Agrovet has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Godrej Agrovet Customer Satisfaction (CSAT)
Godrej Agrovet Customer Satisfaction (CSAT) Score
100 / 100
Godrej Agrovet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Godrej Agrovet Customer Service
4/5
Godrej Agrovet has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Godrej Agrovet's overall Customer Service score rated by its users and customers.
About Godrej Agrovet's Customer Service
Address
Godrej One, 3rd floor, Mumbai, 400079
Website
www.godrejagrovet.com
Phone Number
6
Consumer vs. Employees
Godrej Agrovet scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Godrej Agrovet would recommend the brand to a friend. ENPS measures how likely Godrej Agrovet employees would recommend working at Godrej Agrovet to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
