33
NPS
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Godrej Industries
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About Godrej Industries' Brand
Manufacturer of oleo chemicals and surfactants. The company is engaged in manufacturing and marketing of oleo-chemicals, their precursors and derivatives, bulk edible oils, estate management and investment activities.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Godrej Industries NPS
Godrej Industries's Net Promoter Score (NPS) is a 33 with 61% Promoters, 11% Passives, and 28% Detractors. Net Promoter Score tracks whether Godrej Industries's customers would recommend using the product based on a scale of -100 to 100.
Godrej Industries Overall NPS
| 61% | Promoters |
|---|---|
| 11% | Passives |
| 28% | Detractors |
Godrej Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 49 | Mar 2023 | 49 |
Jul 2023 63 | Jul 2023 | 63 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 33 | Nov 2023 | 33 |
Apr 2024 43 | Apr 2024 | 43 |
Jul 2024 46 | Jul 2024 | 46 |
Sep 2024 37 | Sep 2024 | 37 |
Nov 2024 28 | Nov 2024 | 28 |
Apr 2025 34 | Apr 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Godrej Industries Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Godrej Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Godrej Industries Product Quality
4/5
Godrej Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Godrej Industries' overall Product Quality score rated by its users and customers.
Godrej Industries Product Information
Godrej Industries’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.godrejindustries.com
- Company Size
- 1,001-5,000 Employees
Godrej Industries Pricing
Godrej Industries ROI & Value For Money
3.8/5
Godrej Industries has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Godrej Industries Customer Satisfaction (CSAT)
Godrej Industries Customer Satisfaction (CSAT) Score
79 / 100
Godrej Industries has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Godrej Industries Customer Service
4.1/5
Godrej Industries has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Godrej Industries's Customer Service
Address
Godrej One, Pirojshanagar, Mumbai, 400079
Website
www.godrejindustries.com
Godrej Industries as an Employer
Consumer vs. Employees
Godrej Industries scored a 33 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Godrej Industries would recommend the brand to a friend. ENPS measures how likely Godrej Industries employees would recommend working at Godrej Industries to a friend.
Net Promoter Score
33
NPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
