67
NPS
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Brand Page
GoFormz
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About GoFormz's Brand
GoFormz mobile forms empower businesses to capture data straight from their mobile devices. These "mobile forms" can look exactly like paper forms, making it easy to replace existing paperwork. With mobile forms you can capture new data types, like images, signatures, and GPS, and easily auto-fill fields using barcode scanning, automatic calculations and drop-down menus. Teams in the field can instantly submit forms to the back-office, dramatically improving processing times and accuracy. GoFormz is helping over 30,000 users across 150+ countries eliminate paper forms, unlock business data and improve how they work.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GoFormz NPS
GoFormz's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether GoFormz's customers would recommend using the product based on a scale of -100 to 100.
GoFormz Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
GoFormz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jun 2025 66 | Jun 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoFormz Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GoFormz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GoFormz Product Quality
5/5
GoFormz has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFormz's overall Product Quality score rated by its users and customers.
GoFormz Product Information
GoFormz’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.goformz.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
GoFormz Pricing
GoFormz ROI & Value For Money
5/5
GoFormz has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFormz's overall ROI score rated by its users and customers.
GoFormz Customer Satisfaction (CSAT)
GoFormz Customer Satisfaction (CSAT) Score
100 / 100
GoFormz has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoFormz Customer Service
5/5
GoFormz has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFormz's overall Customer Service score rated by its users and customers.
About GoFormz's Customer Service
Address
501 W Broadway, Ste 1520,, San Diego, CA 92101
Website
https://www.goformz.com/
Phone Number
877.244.4886
GoFormz as an Employer
4.7/5
GoFormz has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GoFormz scored a 67 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of GoFormz would recommend the brand to a friend. ENPS measures how likely GoFormz employees would recommend working at GoFormz to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 76% | Promoters |
|---|---|
| 24% | Passive |
| 0% | Detractors |
